Roadside Assistance

Roadside Assistance

In the unlikely event that your Volvo encounters a mechanical breakdown, you can benefit from our complimentary Volvo Roadside Assistance Program. This service offers you total peace of mind 24 hours a day every day Australia-wide. Should you require roadside assistance, please call 1800 186 586 and quote the VIN number indicated on your vehicle’s compliance plate.

There When You Need Us

The Volvo Roadside Assistance program is valid for the length of the manufacturer warranty (New Car and Extensions) and is also provided under the Service-Activated Roadside Assistance Program. Please note that some assistance is subject to specific monetary allowances and all decisions about the provision of benefits are at the discretion of the Volvo Service Provider. The following program explanation is not inclusive of all potential eventualities and you are welcome to contact our Customer Care Centre should you require more details or have any further questions. The contact number is 1300 787 802 and the office hours are Monday to Friday, 8:30am to 5:00pm (EST).

Events Covered

 •  Mechanical breakdowns

 •  Flat Tyres

 •  Flat Battery

 •  Locked in or lost keys

 •  Out of fuel

Assistance

 •  Mechanical assistance at roadside

 •  Towing if your vehicle is unable to be mobilised at roadside

 •  Emergency fuel provision

 •  Change of tyre/wheels

 •  Replacement battery service

 •  Single one-way metropolitan taxi fare

 •  Urgent message relay

 •  Arranging appropriate transportation for your vehicle and passengers

Additional Benefits

There are additional program benefits that apply when the vehicle is over 100km away from home and is disabled for more than 24 hours.

 •  Accommodation for up to 3 nights in conjunction with the car rental for a period of 3 days will be provided; or

 •  Car rental for a period of up to 5 days; or

 •  Alternative vehicle ground transportation to the driver and passengers should car rental be unavailable

 •  Relocation of a repaired vehicle from a Volvo dealer in circumstances where your vehicle can be transported to your home address within Australia once it has been repaired

CLICK HERE FOR FULL PROGRAM BENEFITS

Volvo Roadside Assistance Policy

For total peace of mind

Volvo Roadside Assistance