Roy Morgan Research last night revealed the winner of its prestigious annual Customer Satisfaction Award for Car Manufacturer of the Year at a gala dinner in Melbourne, with Volvo Car Australia taking out the top spot.
After coming second in 2012, Volvo recorded five consecutive winning months in 2013 building an unassailable lead and beating off stiff competition from Mercedes, Lexus and Subaru to win Car Manufacturer of the Year.
“This award is testament to our strong, loyal and dedicated Dealer Network,” said Matt Braid, Volvo Car Australia Managing Director.
“We have a number of internal KPIs we set around customer satisfaction, so to see one of the measures we take seriously be independently recognised is tremendously satisfying. All credit to the Volvo Dealer Network.”
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