On Thursday 20th February 2014 Volvo Car Australia celebrated the achievements of the Society of Excellence. These are a range of awards for Sales, Service and Parts for dealer employees. The event was hosted at the spectacular Luminaire, in South Melbourne.
We highlighted Volvo Car’s bright future with the Volvo Concept Coupe, Volvo Concept XC Coupe and the Volvo of today, with the factory backed V8 Supercar Team, Volvo Polestar Racing. All employee awards were presented by Sales Director, Brian Wright and Aftersales Director, Phil Larmour for their respective segments.
The evening awards were topped with Managing Director, Matt Braid, travelling across Melbourne, direct from the Roy Morgan Awards ceremony with the coveted Roy Morgan Customer Satisfaction Award for “Car Manufacturer of the Year” - 2013. This special announcement confirmed by the buyers of Volvo Cars that our dealers deliver customer service exceeding the expectations of all other luxury, prestige & volume car brands. Roy Morgan surveyed 30 categories of business and industry with over 60 000 surveys of customers and key business decision makers. Volvo Car dealers not only scored higher than all other car manufacturers to win the segment, Volvo Car dealers scored the most points for all segments.
Volvo Car Australia would like to congratulate the dealer employees who have earned their place as a Society of Excellence “Top Achiever” for 2013. We look forward to rewarding achievements in early 2015 for exceeding customer expectations and delivering professional results.