FREQUENTLY ASKED QUESTIONS

What is Bluetooth®?

Bluetooth® is a wireless technology that enables connectivity between multiple electronic devices by utilizing a 2.4 GHz radio spectrum that has a range of approximately 10 meters (30 feet). Bluetooth will allow you to use your cell phone hands-free in the vehicle. For more information about Bluetooth wireless technology, please visit www.bluetooth.com.

The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Ford Motor Company is under license. Other trademarks and trade names are those of their respective owner

How does Bluetooth® work in my Volvo?

The Volvo Bluetooth® Hands-free Phone System enables you to access hands free dialing by connecting your mobile phone via Bluetooth to a phone module installed in your vehicle. You can receive and make calls both in hands free and in private mode and the phone functions are controlled via steering wheel controls and through a keypad in the console section.

When paired with the Volvo Bluetooth Hands-free system, mobile phones have varied level of implemented functionality and not all functions in the system are available with all phones.

Are all Bluetooth® phones compatible with the system?

No, not all Bluetooth® phones are compatible, phones must have the Bluetooth Hands-free profile to be able to connect with the Volvo vehicle. Furthermore, when connected to the Volvo Bluetooth Hands-free Phone System, mobile phones have varied level of implemented functionality. And not all functions in the system are available with all phones.

Volvo continually evaluates and test existing and newly released Bluetooth phones to help ensure quality operation and compatibility. The test results are published on this web site. These tests give an indication of which phones are compatible with the implemented functions in the Volvo Bluetooth Hands-Free system. If your phone is on the list you can review the results to see how compatible your phone is. Your phone may have a different function than shown in the list, e.g. your phone software version may not be the same as the listed version.

Which phones are compatible with my Volvo?

In the "Find a phone" section at the landing page of this website you will find a list of all phones tested with the Volvo Bluetooth® Hands-free Phone System. Select your region and a phone manufacturer and / or a network provider (US only) to find out more. Telephones will have varying degree of compatibility with the Bluetooth system in your vehicle, functionality is listed on the "Specifications" page. Telephones that are marked "No" for major calling functions like making, accepting, and ending phone calls are generally not recommended by Volvo.

You can also choose to display the list of best performing phones. In that case phones from all manufacturers will be displayed.

Will a Bluetooth®-enabled phone that is not on the list work?

If your phone is not on the Volvo-tested phone list, full or limited functions may be available. But since Volvo has not tested the telephone, no indications of whether the Volvo Bluetooth® Hands-free Phone system will operate correctly, or to its fullest capability, can be given.

When will new Bluetooth® phones be listed?

Volvo will continually test new Bluetooth® phones as they become available and the test results will be published on this website. Volvo's ambition is to test as many of the most popular telephones as possible but with a special focus on high-end models from the largest telephone manufacturers. Since phone popularity varies significantly between nations, Volvo will not be able to provide testing that covers all the best-selling Bluetooth phones in all markets. For more information please contact your local Volvo dealership.

Why isn't my current Bluetooth® phone listed?

Existing Bluetooth® phones that are not listed are most probably not tested. A non-tested phone may be tested at a later point in time or it may not be tested at all. Because of the high number of new Bluetooth phones being introduced to the marketplace, Volvo will not be able to test all phones. In a few cases, a telephone is not listed because it has not passed Volvo testing. Major calling functions like making, accepting, and ending phone calls did not function properly and/or the Bluetooth connection was not stable.

Why does my Bluetooth® phone have different functionalities than what is indicated in the Volvo test results on this website?

This can happen if you have a different software version in your mobile phone than what was used in the testing of this specific phone. For details, please see the test results on the “Specifications” page in the “Find a Phone” section. Please check your phone Owner's Manual for instructions on how to update your phone's software.

Your phone can also show different compatibility than indicated by the test results if your Volvo has different Bluetooth® software installed than what was used for testing.

Other factors also affect the test results of the Bluetooth system, e.g. functionality may differ depending on what network operator is being used. Therefore the results can only be seen as an indication of what to expect from the Volvo Bluetooth Hands-free Phone System.

What functionalities have been tested?

Making calls

Connect mobile phone
The mobile phone can be paired with the car hands free system. The car hands free system automatically connects to the phone when the system starts up. If there is an active call, the call can be handled in the car hands free system after connection has been established.

Place call from car
The user of the car hands free system can place calls by dialing numbers via the keypad in the car hands free system.

Cancel outgoing call
The user of the car hands free system can cancel a call being connected by pressing hang-up via the keypad in the car hands free system.

Receive incoming call
The user of the car hands free system can receive incoming calls in the car hands free system.

Reject incoming call
The user of the car hands free system can reject incoming calls in the car hands free system.

Caller ID is shown in incoming call
When an incoming call is received, the car hands free system presents the identity of the calling party as a number or by using a matching name in the phone book if phone book is available.

End call
An active call can be ended when the phone is connected to the car hands free system.


Other functions


Phone book
The phone book of the mobile phone can be made available in the car hands free system. Phone book items can be synchronized either automatically or manually, or phone book items can be sent manually over the Bluetooth connection to the car hands free system. The user can view the phone book items and place calls using the items in the phone book.

Call lists
Mobile phone call list is available in the car hands free system. Dialing from the call lists is possible. Call lists can be viewed in the car hands free system.

Signal strength is shown in Car HMI
The mobile phone supports showing current network signal strength in the car hands free system.

The mobile phone ring tone can be used
The mobile phone supports playing the mobile phone ring signal using the speakers of the car hands free system. The user can thereby have the same ring signal in the car hands free system as in the mobile phone.

Transfer call to mobile phone
If there is a phone with active call connected to the car hands free system and the call is heard in the speakers of the car hands free system, the user can transfer the call to the speaker of the mobile phone to have a private call using the mobile phone handset.

Transfer call to car speakers
If there is a phone with active call connected to the car hands free system and the call is heard in the mobile phone speaker, the user can transfer the call to the speakers of the car hands free system.

Send DTMF tones
It is possible to use the car hands free system keypad to send numbers as DTMF-tones in an active call. DTMF tones can be used to control menu based phone services, e.g. a voice mail system.

Dial using voice control
The car hands free system user can establish a phone call by using the recorded names created in the phone book of the mobile phone.


Media player


Connect media player
The Bluetooth device can be paired and connected with the car hands free system.

Playback
The played song in the media player can be heard in the car sound system.

Select track
The next or previous track can be selected from the car hands free system.

Track information is shown in Car HMI
The title of the current song is displayed in the car hands free system. The name of the artist and the album name are also displayed, if these functions are supported by the media player.

How should I read the test results?

The test results are graded as Yes, No and Partial. Yes means that the function is supported. No means that the function is not supported. Partial means that the function can be completed, but there may be less information to the user and/or an additional need of user interaction. This is then documented in the "Observations" tab. Please note that this section is always displayed in English.

What are the criteria for a phone to be listed as a "best performing phone"?

The phone should fulfill the following tests:
  • Connect mobile phone
  • Place call from car
  • Cancel outgoing call
  • Receive incoming call
  • Reject incoming call
  • End call
  • Phone book
  • Call lists
  • Connect media player
  • Playback
  • Select track

What are the technical specifications of the Volvo Bluetooth® Hands-Free system?

Bluetooth core
The Bluetooth core specifications define how to setup and use a connection to another Bluetooth device. The information given shows the version of Bluetooth core specifications that the listed device is based on. Bluetooth core versions are backwards compatible. Functions from the lowest version of the two connected devices will be available. The car hands free system is based on version 2.0.

HFP
The Hands-Free Profile (HFP) defines how a phone can be used, e.g.: Connect calls, Disconnect calls, etc. Functions from the lowest version of the two connected devices will be available. The car hands free system is based on Hands-Free Profile version 1.5.

OPP
The Object Push Profile (OPP) defines how Bluetooth devices can exchange contacts. "Y" means that the device has the capability of performing object push. The function is needed when the phone doesn't support automatic synchronization of the phone book. With OPP the user can manually select contacts in the phonebook of the phone and send them to the Bluetooth hands free system.

PBAP
The Phone Book Access Profile (PBAP) defines how to retrieve phone book objects from the connected mobile phone. Phone book objects is here entries in the main phone book or any of the three call lists (incoming, outgoing or missed calls).

A2DP
The Advanced Audio Distribution Profile (A2DP) defines how Bluetooth devices can stream audio content of high-quality in mono or stereo.

AVRCP
The Audio/Video Remote Control Profile (AVRCP) defines how a device can act as a remote control in order to manipulate another device that supports audio/video distribution scenarios.

What software version is used in the tested phones?

The software version used by the phone may impact the compatibility of the phone with the Volvo Bluetooth hands-free system. Mobile phones have been tested with the latest phone software at the time of the test. If you are using different software in your mobile phone the functionality of your integrated Bluetooth solution may change vs. what you see in the enclosed list. The test results can only be seen as an indicator of the functionality that the user may expect. The user may see a differing function due to behavior of different mobile phone networks or less frequent problems not captured during the test. Some phones are equipped with network operator specific software and may also show a differing behavior than what has been listed here.

To identify the software version of the mobile phone, do the following:

NOKIA
To find the software version on a Sony Ericsson handset: At the main screen use the joystick and keypad enter > * < < * < * (where < or > refers to the direction of movement of the joystick) then select Service info then SW information.’

SONY ERICSSON
To find the SW version on a Sony Ericsson handset: At the main screen use the joystick and keypad enter > * < < * < * (where < or > refers to the direction of movement of the joystick) then select Service info then SW information.’

MOTOROLA
To find the software version on a Motorola handset: On the main screen, use the keypad to navigate to menu/settings/phone status/other info/SW Version/Flex Version. Alternatively, at the main screen, use the keypad to enter *#9999#.

SAMSUNG
At the main screen, use the keypad to enter *#1111#. The version (V) will be displayed.

LG ELECTRONICS
Use the phone keypad and navigate to Menu/Mobile/Information or Settings & Tools/Phone info/SW/HW version.

HTC
For HTC phones with Microsoft Windows Phone OS; use the phone keypad and navigate to Start/Settings/System/Device Information.

BLACKBERRY
Use the phone keypad and navigate to Options/About.

Test date
The date when the test has been performed.

Will a cell phone with a Bluetooth® adapter work?

No, only cell phones with Bluetooth® built in and listed with satisfactory functionality in the test overview on this website will operate correctly.

How do I pair a compatible phone?

Pairing procedures for the Volvo-tested phones can be found in the "Find a Phone" section of this website, in your vehicle Owner’s Manual or by contacting your local Volvo dealership.

How many phones can I pair?

The system supports up to ten different phones. If you attempt to add an eleventh phone, the system will request you to delete one phone.

How do I change the name of my phone on the paired list?

You must edit the name of the phone before you pair it with the system. Please check your phone Owner's Manual for instructions on how to change your phone's Bluetooth® ID.

Can I transfer my phonebook?

Most but not all phones support automatic phonebook and/or contact transfers via Bluetooth® PBAP or AT commands over HFP. If supported by your phone, you may also manually transfer contacts from your mobile to the Volvo Bluetooth Hands-free Phone System by using the phone's OPP (Object Push Profile) functionality. For further instructions on how to use OPP, please refer to your phone Owner's Manual.

The Volvo Bluetooth Hands-free Phone System requests both the SIM phone book (SM) and the internal phone book (ME). The two phone books are merged after they have been transferred. You can only access the phone book for the phone that is currently connected to the car.
Each phone number is counted as a phone book contact.
Max number of contacts:

Volvo C30, C70, S40, S80, V50, V70, XC60 and XC70 manufactured until 2008 week 48: 750 entries.

Volvo C30, C70, S40, S80, V50, V70 and XC70 manufactured from 2008 week 48 until 2011 week 20: 1250 entries

Volvo XC60 manufactured from 2008 week 48 until 2010 week 46: 1250 entries

Volvo XC90 manufactured from 2010 week 20 until 2011 week 20: 1250 entries

Volvo C30, C70, S40, V50, and XC90 manufactured from 2011 week 20: 1666 entries.

Please contact your local dealer for more detailed information.

Why doesn't the system automatically connect to my paired phone?

On your phone, please set Bluetooth® to be "ON" and/or "Discoverable" at all times, and/or make sure that the vehicle is marked as a "trusted" device. This will allow the vehicle to automatically connect when it is in range. Please refer to your phone Owner's Manual for details on adjusting the Bluetooth settings.

What are the features of the system?

Once you pair a Volvo-tested Bluetooth® cellular phone with full functionality (see the “Find a Phone” section for details about compatibility) to the vehicle a number of different features are available:

  • Hands-free mobile phone operation with a built-in microphone and utilization of the audio speakers
  • Ability to switch between a hands-free call and a private call
  • Phonebook download
  • Choice of different ring tones
  • Audio streaming from the connected device

How do I use the features?

You can obtain information on how to operate the features of the system in your vehicle Owner's Manual.

Do I have to subscribe to a specific carrier?

No. The system uses your existing carrier.

What is the warranty on the system?

The Volvo Bluetooth® Hands-free Phone System is covered under the basic warranty of your vehicle.

Who do I contact if I have further questions or need assistance?

If further assistance is needed, feel free to call your local Volvo Customer Relations Dept. or contact your local Volvo dealership.

Disclaimer

Availability of specific features is dependent upon the phone's Bluetooth® support. Despite the fact that Bluetooth® is a global standard, many different versions are implemented in today's mobile phones. Every version offered may not support the profiles necessary to successfully communicate with the Volvo Bluetooth® Hands-free Phone System. The test results shown on this website are an indication of mobile phone compatibility with the implemented functions in the Volvo Bluetooth® Hands-free Phone System as of the date of testing, but this compatibility list is not a warranty for phone performance or functionality. System performance and feature availability can vary based on phone software version, wireless carrier, coverage, and many other factors outside of Volvo's control. Volvo does not guarantee the availability of any specific feature and makes no guarantees or warranties relating to the performance of these features. Phone and feature compatibility status are subject to change without notice. Please refer to your phone Owner's Manual for details. Cell phone is not included.

The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Ford Motor Company is under license. Other trademarks and trade names are those of their respective owners.