STAKEHOLDER DIALOGUE - for continued success

Stakeholders dialogueVolvo Cars’ stakeholders contribute new perspectives and expectations that the company strives to consider and balance to the greatest possible extent. This open and constructive dialogue is an important part of the company’s continued success.

By listening to the customers and meeting their expectations, lasting relationships are forged. Volvo Cars puts people in focus and designs its cars based on customer needs.

Volvo Cars work for a creative, open and inclusive working environment where the employees develop and thrive. Employee surveys, employee discussions and dialogue with employee organisations are important tools to listen and create dedication and a sustainable corporate culture.

Suppliers are of considerable significance to Volvo Cars’ successes and a central part of operations. The company’s social responsibilities include imposing clear demands on suppliers and supporting them in the implementation of high standards in such areas as labour conditions and environmental care.

The dialogue with non-profit organisations provides additional perspectives and is an important source for identifying topical social issues. Partnerships with organisations that represent various interests promote a shared understanding of challenges facing society.

Long-term sustainable solutions are based on active cooperation between industry and research. In its efforts to remain at the forefront in technical and conceptual development, Volvo Cars conducts extensive research and development related to climate, environmental and social issues.

Overriding social issues that impact operations, including the environment and safety, require an on-going dialogue with government authorities. An example is the long-term cooperation with the Swedish Transport Administration to jointly create the necessary prerequisites for improved traffic safety in the future.

Volvo Cars reports to its main owner Zhejiang Geely Holding Group on an on-going basis. Through regular dialogue, ambitions and focus are developed in strategic areas – from customer relations and new models to future challenges such as sustainable mobility.