News
  • Volvo Philippines takes Customer Service to a new level with Volvo Service 2.0

    1/1/2013

    VOLVO SERVICE 2.0. – NEW LEVEL OF CUSTOMER SERVICE

    With Volvo Service 2.0, the whole service concept has been taken to a new level – with an emphasis on customer service rather than car service. Service 2.0 is the collective term for all of Volvo customer service offerings and represents a new approach based on customer needs. Several modern elements are included among the offerings in order to create something of a high-tech feel and to show that the Volvo workshop is at the cutting edge technologically.

    VOLVO CUSTOMER COMMITMENTS

    This direction further reinforces Volvo Philippines’ commitment to deliver the best service that Volvo clients deserve. It focuses on six selected customer commitments that all Volvo workshops fulfill to attain the utmost satisfaction from their clients.

    THE CUSTOMER COMMITMENTS ARE:

    • Free software updates with each service. “A free update of the car’s software to the latest version is always included when we service your Volvo*.”

    * Applies to all Volvo models from model year 1999, except S/V40 older than 2004, S/V70 older than 2000 and C70 older than 2006.


    • Mobility Solution. “We will always offer you alternative transport solutions when you bring your car for service.”

    • Health Check. “We will always perform a health check of your Volvo, with focus on safety features including battery check, when we service your Volvo”.

    • Car Wash at Every Servicing. “We will always wash your car in conjunction with servicing.”

    • Personal Service Contact. “You will always get a personal contact person who is dedicated to you.”

    CUSTOMER SERVICE DESIGNED AROUND YOU

    Volvo Service 2.0 is more than just a campaign. It is a promise that Volvo owners can expect from a Scandinavian luxury car that puts people at the center of their operations. “We have always strived to deliver the best customer service possible and made sure that our client’s enjoyment of their Volvos extend to their post-purchase experience. With Volvo Service 2.0, we strengthen the
    resolve to make their Volvo ride as smooth as possible, inside and out of their cars”, says Roselyn M. Dimalanta, 1st Executive Vice President For Volvo Philippines.

    With the global thrust of designing cars around people, Volvo continues to recognize Volvo drivers’ wants and needs. Through continued innovation in customer service systems and offers, Volvo Philippines assures everyone of a car ownership experience that makes life less complicated.

    *Some descriptions and facts in this press material relate to Volvo Cars' international car range. Described features might be optional. Vehicle specifications may vary from one country to another and may be altered without prior notification.

    In Manila, Viking Cars, Incorporated is the official distributor of Volvo cars. The Volvo Makati office, showroom and Customer Service Center are located at 2272 Chino Roces Avenue, Makati City. Volvo Cebu is located at A.S. Fortuna Street, Banilad, Mandaue City. The 2012 Volvo automobile line includes the nimble C30 Sports Coupé, the versatile All-New C70 Coupé-Convertible, the compact All-New S40 and V50 Sportswagon, the flagship S80 luxury sedan, the ruggedly refined All-New XC70 Cross Country, the groundbreaking Volvo XC60 with City Safety as standard and the award-winning XC90 AWD. Also available in the Philippines is the bold S60 sports sedan and the excitingly versatile All-new Volvo V60 Sportswagon 2.0L T5. Just recently introduced to the local market is the new Volvo S60 sports sedan diesel variant. For details and inquiries, please call 893-6621 to 22 or 637-0414 to 15.

    For more information, please contact, Loi Concepcion – de Guzman, Assistant Vice President for Marketing Services: 892 1677 or 893-6621 local 429; loicdeguzman@gmail.com

    Volvo Philippines continues to go full throttle as it takes the concept of customer service to a new level. In addition to the obvious offerings from the Volvo workshop – such as Volvo Genuine Parts, Volvo methods and internationally trained Volvo technicians – the Volvo dealer has a complete service offering where the customer is always in focus. A fully integrated offer, Volvo Service 2.0 offers the Volvo owner something new, and something more than what others are offering.
    Back