The choice is yours

Volvo Cars Apprenticeship Programme

At Volvo Cars, we currently offer six unique apprenticeship programmes. Which one is right for you?

Service Technician

At Volvo Cars, we are re-inventing the way we service, repair and care for our customers’ cars. And the role played by our technicians in this innovative new approach is more important than ever.

Volvo technicians work as part of a multi-skilled team and use the latest diagnostics equipment to deliver a higher standard of service, in less time than ever before. Volvo Technicians are highly skilled and possess advanced technical knowledge of today’s cars. To be able to work effectively as part of a team, use your initiative, be eager to learn and have first-class organisational and planning skills are also essential parts of the job.

Volvo Cars is establishing itself as an industry leader in new technologies that are changing how people drive and own cars. This means Volvo technicians have the opportunity to work on exciting industry-leading technology, including autonomous drive, in-car connectivity and hybrid powertrains.

As a Volvo apprentice Technician, you will have the opportunity to learn about the latest automotive technology. You will also have the pleasure of working in our new, Scandinavian-inspired dealerships, which are designed to give our customers an authentic feel for the Volvo brand and provide a modern, efficient working environment.

What qualities do I need?
You will need patience, good problem-solving skills and an eye for detail. You will also be safety conscious and methodical in the way you work – even when working to a tight deadline. And as the car industry is now more technologically advanced than ever you must also be familiar with, and comfortable using, the latest technology.

Where can a Volvo Cars apprenticeship lead me?
After you have completed your apprenticeship, you will discover plenty of opportunities to develop your career. You could train to become a Volvo Cars Master Technician or you could move into supervision, training or management. At Volvo Cars, there are lots of exciting opportunities. All you need is the dedication and drive to take them.

Service Advisor

At Volvo Cars, we believe the key to providing a truly rewarding workshop experience is communication. Because only by listening and talking to our customers can we provide the advice, support and expertise they need.

Volvo Service Advisors support both the technical team and customers by maintaining a clear line of communication between the workshop and the showroom. They are capable of interpreting customer instructions and passing the information clearly and effectively to the technicians. For this, a clear understanding of both the needs of the car and the needs of the customer is essential. Volvo Service Advisors also have the technical knowledge to offer customers advice relating to their car, and the customer service skills required to sell additional products and services when appropriate.

What is my role as an apprentice?
As a Volvo apprentice Service Advisor, you will learn to advise customers on their vehicles’ needs, book in vehicles for service, control and organise work for the workshop staff and parts department, prepare accurate invoices and complete customer vehicle handovers.

What qualities do I need?
Even though you will not work directly on vehicles, you must have good technical knowledge and be capable of understanding basic mechanical operations as well as basic diagnostics. You will need to be well organised and be able to cope with a large amount of detailed information. You will need excellent communication skills and be able to pass on information in a detailed manner to customers and your colleagues. You must also be familiar with, and comfortable using, the latest technology.

Where can a Volvo Cars apprenticeship lead me?
After you have completed your apprenticeship, you will discover plenty of opportunities to develop your career. You could move into supervision or aftersales management. At Volvo Cars, there are lots of exciting opportunities. All you need is the dedication and drive to take them.

Parts Advisor

At Volvo Cars, we believe a visit to the workshop should be a convenient and rewarding experience. So, we are re-inventing the way we service, repair and care for our customers’ cars. An important part of this new approach is ensuring we always have the right parts available when our customers need them. That’s where our Parts Advisors come in.

Volvo Parts Advisors support customers and the aftersales team by ensuring all necessary parts and components are available when required. This enables our technicians to successfully complete all services or repairs ‘first time, on time’ without causing our customers any inconvenience. Parts Advisors are also responsible for researching, ordering and receiving parts into stock, as well as booking out and invoicing parts on the dealer systems for trade and retail customers.

What is my role as an apprentice?
As a Volvo apprentice Parts Advisor, you will learn to consult, advise and sell vehicle parts, components and accessories to customers. You will also learn how to take orders and source parts, control and organise the storage of large amounts of stock, locate parts and components, and order fresh stock when required.

What qualities do I need?
Even though a Volvo apprentice Parts Advisor does not work directly on vehicles, good technical knowledge is essential as you must be able to recognise different parts and components and understand their function. This is a role that also requires first-class organisational and planning skills as well as a systematic approach to completing tasks.

You must be familiar with, and comfortable using, the latest technology and have excellent communication skills for dealing with customers and your colleagues.

Where can a Volvo Cars apprenticeship lead me?
After you have completed your apprenticeship, you will discover plenty of opportunities to develop your career. You could move into supervision or management. At Volvo Cars, there are lots of exciting opportunities. All you need is the dedication and drive to take them.

Body Repair or Paint Technician

At Volvo Cars, we understand the importance of providing a perfect finish. This is why our expert technicians are trained to take pride in repairing every detail. Our Body Repair and Paint Technicians work together to ensure that every car leaves the workshop in perfect condition – with all dents removed, paintwork restored and the electrics and mechanical parts in sound working order.

Volvo Body Repair and Paint Technicians are responsible for vehicle body repair, body refinishing, mechanical and electrical repairs and maintenance, and vehicle valeting.

What is my role as an apprentice?
As a Volvo apprentice Body Repair Technician or Paint Technician, you will learn all about vehicle body repair, body refinishing, mechanical and electrical repairs and maintenance as well as vehicle valeting. For example, as an apprentice Body Repair Technician, you will learn to fill a hole so no-one could tell it was ever there. Or as an apprentice Body Paint Technician, you will learn to perfectly match different paint colours. And as every repair is different, you will learn to assess each situation and produce the right solution for that particular repair.

What qualities do I need?
To be a successful Volvo Cars apprentice Body Repair Technician or Paint Technician requires a keen attention to detail and the ability to solve practical challenges. You must be good with your hands, precise in your work and able to use specialist equipment, e.g. for welding, straightening vehicle bodies, paint spraying or cleaning – you must also be extremely safety conscious. You must enjoy working as part of a team but also enjoy being given personal responsibility. You may need other talents too, such as a good eye for colour and form.

Where can a Volvo Cars apprenticeship lead me?
To begin a career as a Volvo Body Repair Technician or Paint Technician, you need to be trained and gain qualifications. A Volvo Cars apprenticeship will help you gain the right qualifications, and the right knowledge and skills, to become an effective Volvo Body Repair Technician or Paint Technician.

As you gain more qualifications and become more experienced, there are plenty of opportunities to develop your career by moving into supervision, management, training or other related areas such as insurance work.

Dealership Assistant

To be able to offer our customers a consistently high standard of service, it is essential that all Volvo dealerships work as efficiently as possible. The job of a Volvo dealership assistant is to take care of day-to-day tasks in the office and provide support to individuals and teams from every department to help the dealership run smoothly.

97% of employers say that effective administration is essential to their business, so a Volvo dealership Assistant performs a crucial job. The term ‘administration’ covers roles that involve organising people and resources, including executive assistants, secretaries, administration assistants, data entry clerks and office juniors.

One of the great things about this particular apprenticeship opportunity is that you can work almost anywhere within a Volvo dealership. With your transferable skills, you could be working in an accounts department or within the sales and marketing team. Administration roles are also an excellent starting point to move into management once you have gained more experience.

What is my role as an apprentice?
As a Volvo apprentice Dealership Assistant, your exact duties will depend on your employer. It’s likely that you’ll be working with a team or member of staff to handle various tasks. You may be typing up board meeting documents, putting financial information together in spreadsheets, sending the daily post or faxing and photocopying confidential documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

What qualities do I need?
To be a successful Volvo apprentice Dealership Assistant, you will have to be well organised, have excellent communication and man-management skills and be comfortable with Information Technology.

Where can a Volvo Cars apprenticeship lead me?
To begin a career as a Volvo Dealership Assistant you need to be trained and gain qualifications. A Volvo Cars apprenticeship will help you gain the right qualifications, and the right knowledge and skills, to become an effective Volvo Dealership Assistant.

As you gain more qualifications and become more experienced, there are plenty of opportunities to develop your career by moving into supervision, management, training or other related areas such as insurance work.

Sales Support Apprentice

Volvo Cars Sales Support play an important role in enhancing the customer experience by supporting the sales team with product presentations and efficient customer communication.

What is my role as an apprentice?
As a Volvo Sales Support apprentice, you will work closely with the entire sales team. The role has been designed around developing a flexible role within the sales team, which increases the efficiency of the department. You may be hosting customers in the showroom, supporting the sales team with product presentations, taking inbound sales enquiries or producing sales performance reports.

What qualities do I need?
To be a successful Volvo Sales Support apprentice, you will need to possess strong customer focus, confidence in communication and attention to detail. You must be well organised, skilled with Information Technology, have excellent communication skills and possess a real passion for delivering excellent customer experiences.

Where can a Volvo Cars apprenticeship lead me?
To begin a career in Volvo Sales Support, you will need to be trained and gain qualifications. A Volvo Cars apprenticeship is the perfect place to start.

As you gain more qualifications and become more experienced, there are plenty of opportunities to develop your career by moving into a sales consultant or sales administration role and then onto supervision and management.