Quote Line: 0330 102 8851
Customer Service Line: 0330 102 8855
Claims Line: 0330 102 8846
Calls may be recorded and monitored. Calls to 0330 numbers are free if used as part of your inclusive mobile minutes and charged at local rates from landlines.

Office Opening Hours
Monday to Thursday: 8.30am to 7.30pm
Friday: 9.00am to 6.00pm
Saturday: 9.00am to 5.00pm
Bank Holidays
(excluding New Years Day, Good Friday,
Christmas Day & Boxing Day):
10.00am to 4.00pm

Address
Volvo Car Insurance
Batchworth House
Church Street
Rickmansworth
Hertfordshire
WD3 1JE

How to make a claim
Make sure you call 0330 102 8846 straight away, either from the scene of the incident or as soon as practically possible.

We ask that you call us within 2 hours of the incident even if you do not plan to make a claim. Delay in notification of an incident invariably increases claims costs and ultimately your next premium and may invalidate your right to claim.

Quote your policy number and give all relevant information about the incident.

If your claim is due to theft, attempted theft, malicious damage or vandalism you must also inform the Police and obtain a crime reference number. Full details of how to claim are included in the Policy Document.

How to make a complaint
Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly. We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not sorted out the situation within eight weeks we will provide you with information about the Financial Ombudsman Service.

If you have a complaint please contact our Customer Satisfaction Manager at:

Volvo Car Insurance
Batchworth House
Church Street
Rickmansworth
Hertfordshire
WD3 1JE
Telephone 0330 102 8855
Email: complaints@originalinsurance.co.uk


Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.