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Motor Codes

The Motor Ombudsman

Volvo Car UK Dealers are all proud members of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved New and Used Car Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Our Customer Relations Team can be contacted via email, phone or online via our contact page.


If unhappy with our service we abide by the Motor Industry New and Used Car Code of Practice which can be found on The Motor Ombudsman Website at www.TheMotorOmbudsman.org.

 

The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

 

For further information you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.

Disclaimer

In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes