Upon visiting Stoke to upgrade our Volvo to an Estate we met the amazing salesman Marc Bagguley, he was very polite and knowledgeable about the car. He took us on a test drive & offered a great deal for our part exchange, a deal we couldn’t refuse. He put us at ease & totally engrossed us into the whole Volvo buying experience, the man is fantastic, & because of that trust he built with us, we not only bought the car of our dreams, but also a 5 year service package. I have told everyone around me of my amazing experience & will recommend them to all who ask, you now have a customer for life.
All the staff I dealt with at Holdcroft were excellent. Qash dealt with me initially, he was knowledgeable and helpful. Obviously keen to sell me an XC90 rather than choose another marque yet struck the right balance and was not too pushy, negotiations were similarly hassle free and I am happy with the arrangement we agreed upon. The deal was beset by a few problems (not of Holdcroft making), Qash and, in his absence, Steve really went above and beyond to keep me on board as a happy customer. James, the Sales Advisor, who completed the handover was also knowledgeable and helpful. Overall my experience with Holdcroft was very positive, something I hadn't envisaged writing about a car dealership.
The experience at Holdcroft Volvo Hanley was the best purchase of a Volvo car that I have ever experienced. The staff were very polite and helpful. I consider Holdcroft Volvo to to be the best Volvo dealership that I have used, Sales and service staff who know the product. Nothing is too much trouble for Holdcroft Volvo.