VOLVO SERVICE PROMISE

Volvo Service Promise

LOADING A SERVICE DESIGNED AROUND YOU...

WELCOME TO VOLVO SERVICE PROMISE

Personal Contact

Alternative Transport

Genuine Service

Free Software Update

Health Check

12 Months Roadside Assistance

My Volvo

Telephone Service

Car Wash

Versuchen Sie etwas anderes?

VERSUCHUNG?

KOSTENLOSE PROBEFAHRT

Während Ihr Fahrzeug gewartet wird können Sie genüsslich die neuen Technologien und die Fahrdynamik unserer neuen Volvo Modellen. Bei allen Volvo Vertretern mit offiziellem Verkaufsstützpunkt.

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Book your service

You drop off your key....

So, you’ve got a place to be, right?

But what do we actually DO to your car?

One vital thing they change is...

And if you like to breathe...

You should also know that...

And if you like to keep up with the latest...

And there’s more.

Also, you might like your Volvo to be...

And then...

If you’d rather speak to someone...

And when your car has been serviced…

That’s it then.

Anything else we can do for you?

PEACE OF MIND FOR YOU AND YOUR CAR.

You just relax. We take care of everything.

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HELLO AGAIN!

PERSONAL SERVICE CONTACT

A familiar face meets you. With Volvo Service Promise, you know who you’re dealing with. Someone you can trust.

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NEED A RIDE?

ALTERNATIVE TRANSPORT

You’ll always be offered a way to get where you want to be. So, off you go, while we take care of your Volvo.

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THE EXPERTS WILL CHECK, CHANGE, ADJUST AND CHECK AGAIN.

VOLVO GENUINE SERVICE

Our Volvo-trained technicians will go through a long checklist and give your Volvo the best possible treatment.

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Curious about what we do? SEE THE ENTIRE CHECKLIST

Service actions Volvo Genuine Service

Change oil filter

Change engine oil

Change spark plugs – according to service interval

Change air filter – according to service interval

Change auxiliary drive belt & apply decal – according to service interval

Change fuel filter – according to service interval

Change timing belt & apply decal – according to service interval

Software update

Read-out fault codes

Top up transmission oil – only in event of leakage

Top up washer fluid

Adjust handbrake

Lubricate detachable tow bar

Lubricate doors, bonnet

External car wash

Check seat belts

Check battery

Check wiper blades

Check tyre pressure

Check tyre condition

Check windscreen condition

Check lights, glass condition

Check exhaust system

Check coolant system and anti freeze degree

Check for engine oil leaks

Check for transmission oil leaks

Check steering & front suspension

Check driveshaft joints & gaiters

Check propshaft joints

Check condition of brake/fuel lines & hoses

Check brake pads & discs

Check handbrake cables & linkages

Check brake hydraulic system

Check rear endsprings – according to service interval

Check and top up engine compartment fluids

Reset service reminder indication

THE OIL YOUR VOLVO LOVES.

ONLY THE BEST OIL AND OIL FILTER

Bet you didn’t know how important the oil and the right oil filter is. You could say that your Volvo and the oil we use were made for each other.

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Actually, they WERE made for each other:

All Volvo engines are filled with a specially adapted synthetic oil at the factory

This oil has been specially engineered by Castrol together with Volvo to meet special demands with regard to service life, starting characteristics and fuel consumption

It is only available at authorised Volvo workshops

It Improves the efficiency and performance of the engine and contributes to better fuel economy

It features special micro filtration technology and remains stronger for longer

LOVE IS IN THE AIR, TOO.

VOLVO GENUINE CABIN FILTER

Did you know your Volvo has the world’s best air quality system? And the cabin filter we change for you is not just any filter...

The filter that absorbs even the smallest particles

Every Volvo with IAQS, Interior Air Quality System, has a Multi-Carbon filter that saves yourself and your passengers from inhaling particles, pollen and harmful gases

The cabin filter should be replaced at every scheduled service or once a year

If it gets clogged, inhaling of unfiltered pollutants could compromise health and well-being

Volvo Genuine Cabin filters are specially developed to precisely match tour Volvo’s systems and the conditions in the vehicle, with optimum filter media and exactly aligned fit and seal, and consistent filtration performance throughout the entire service life

In a test, Volvo’s filter absorbed as much as 90% of the smallest particles (0.3-0.5 micrometre), while the competitors’ products only absorbed 30%

WHEN IT COMES TO BRAKES, WE STOP AT NOTHING.

VOLVO GENUINE BRAKES

If they should need changing, you should know that we’re sillily meticulous about brakes. And there are some very good reasons for that. The best of them is you.

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Your brakes need to match your car perfectly:

A Volvo has extremely advanced safety systems. But even the smartest safety system can’t fully compensate for the unknown properties of, for example, non-genuine brake parts. Volvo Genuine brakes are guaranteed to interact perfectly with your Volvo’s software.

About 60 people work full-time with brake development at Volvo Cars. It takes a year, with 10-20,000 man-hours, to develop and test the brake parts for a given car model.

The material of the brake pads must have the exact right formula to offer the right friction, hardness and elasticity, and the brake discs must be exactly dimensioned

Volvo tests brakes first in a test rig, then in special cars full of test equipment, then in field tests in different climates. The toughest is the Alp test, in which a car pulling a trailer uses its brakes all the way down a several kilometre long Alpine road.

Take a closer look!

WE CONTINUE TO DEVELOP YOUR CAR EVEN AFTER YOU BOUGHT IT

FREE SOFTWARE UPDATE

The latest software makes your car better. You can only get this update at the Volvo workshop. And it’s free of charge when we service your Volvo.

Updating Central Electronic Module

Updating Climate Control Module

Updating Driver Information Module

Updating Engine Control Module

100% optimised car

ALL SYSTEMS AND FUNCTION CHECK.

HEALTH CHECK OF YOUR VOLVO

We’ll also connect your Volvo to our computerized diagnostics system to check that all safety systems function correctly. Other key functions are checked and you will receive a report.

DSTC Dynamic Stability and Traction Control

City Safety collision avoidance

RSC Roll Stability Control

RPS Rollover Protection System

WHIPS Whiplash Protection System

SIPS Side Impact Protection system

IC Inflatable Curtain

BLIS Blind Spot Information System

IDIS Intelligent Driver Information System

ACC Adaptive Cruise Control

Driver Alert

Lane Departure Warning

Lane Departure Warning

LOOKING GOOD EVERY TIME

CAR WASH

You car will always be newly-washed and the interior vacuumed when you get it back after servicing. Why? Just because it feels good to look good.

A NEW TROUBLE-FREE YEAR BEGINS

EXTENDED VOLVO ASSISTANCE

When servicing we extend your Volvo Assistance breakdown help for a year at no extra charge. So, as we said: don’t you worry about a thing.

Further details

VOLVO SERVICE PROMISE

A SERVICE FOR YOU. AND YOUR CAR.

Read more below or book now.

YOU CAN ALSO GET THIS

STONE CHIP REPAIR

VOLVO CARD

TYRE CHANGE

TYRE STORAGE

VOLVO PROFESSIONAL CAR CARE

PICK-UP AND DROP-OFF SERVICE

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JUST CALL

24-HOUR TELEPHONE SERVICE

Call us when it suits you. Even in the middle of the night if you want. Our special hotline-number is open around the clock.

24-HOUR PHONE SERVICE

Call

Calling...

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A PERSONAL WEBSITE FOR YOU AND YOUR CAR

MY VOLVO HOMEPAGE

Your personalised website for you and your car. Gives you a clear overview of your car ownership, tips on driving and caring, news, offers and much more.

SERVICING THAT FOCUSES ON YOU AND YOUR NEEDS

When you have your car serviced at a Volvo dealership, we make a pledge to you. It's called the Volvo Service Promise – and it guarantees an unbeatable combination of quality, reassurance and expertise. First, your personal service advisor will deal with any of your questions and make sure you get to where you need to go. Our expert technicians will then give your car a full health check including a free software upgrade to ensure that it's performing at its best. Finally, we'll provide you with 12 months' complimentary Volvo Roadside Assistance and a car wash. And with the Service Price Indicator, you can easily get an online indication of what your service will cost. 

An easy and smart way to handle the cost of servicing is through Volvo Service Plans. They are designed to spread servicing costs on an interest free monthly basis. For cars aged up to 4 years plans can be taken out for 2, 3, 4, 5 and 6 years and each plan provides you with the required number of services dependant on your mileage profile and the specification of your Volvo.

 

 

FREE UPDATE

 

A FREE UPDATE OF THE CAR’S SOFTWARE TO THE LATEST VERSION IS ALWAYS INCLUDED*

At Volvo, we’re constantly developing and improving the software for our cars. This means that your Volvo can get a little better at every servicing, since free software updates are always included. Examples of functions or systems that can be optimised include air conditioning, engine and driver information.

* Applies to all Volvo models from model year 1999 and onwards, except the Volvo C70 –05, S/V40 –03, XC/V70 –00.

WE WILL ALWAYS OFFER YOU ALTERNATIVE TRANSPORT SOLUTIONS

You shouldn’t need to be without a car when yours is in for service. This is why we make it easy for you by always offering alternative transport solutions. Book via your personal service contact. 

WE WILL ALWAYS PERFORM A HEALTH CHECK OF YOUR VOLVO, WITH FOCUS ON SAFETY

We connect your Volvo to our computerized diagnostics system to check that all safety systems function correctly. As part of the health check, we also check the status of the battery. Many of today’s devices (such as iPods, mobile phones, navigation units etc) draw power from the battery – by checking the status we offer you peace of mind.

WE WILL ALWAYS WASH YOUR CAR IN CONJUNCTION WITH SERVICING

It’s always nice with a spotlessly clean and newly-washed car, and therefore we will wash your Volvo for you every time you have it in for service at our workshop. With Volvo Service Promise, your car is not only serviced and checked on the inside, it’s also clean and cared for on the outside.

YOU WILL ALWAYS GET A PERSONAL CONTACT PERSON WHO IS DEDICATED TO YOU

With Volvo Service Promise you always have your own personal service contact, who is specially trained by Volvo and who can answer your questions. Your personal service contact stands by to book an appointment for service for you or to order other work, such as tyre changes or car care.

WE WILL EXTEND YOUR VOLVO ASSISTANCE FOR ONE YEAR AT NO EXTRA CHARGE

In conjunction with the Volvo Genuine Service, we’ll provide Volvo Assistance for one year at no extra charge. Volvo Assistance means that in case of breakdown, you can get help around the clock, anywhere in Western Europe. Whether it’s fixing a flat tyre or compensation for accommodation costs while the car is being repaired. Click here for further details and terms.

VOLVO GENUINE SERVICE – THE BEST FOR YOUR VOLVO

Regularly servicing at your authorised Volvo workshop is the best way to ensure trouble-free motoring. It is the only workshop guaranteed to offer you the unique combination of Volvo Genuine Parts, Volvo-unique methods and the expertise of specially trained Volvo technicians. We “live and breathe” Volvo, and we know the cars like our own pocket.

 Use our Service Price Indicator to see what your service will cost.