Volvo Car UK Limited subscribe to the Motor Industry Code of Practice for New Cars. The Code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of complaints.
Once our contact over this issue has concluded, should you feel we have not provided a satisfactory solution, we would refer you to the Motor Industry Codes Advisory and Conciliation Service. Their role is to ensure that we are acting responsibly and fulfilling our obligations under the Trading Standards Institute Approved Motor Industry Code of Practice for New Cars.
The Code Advisory and Conciliation Service will offer free impartial advice, for further information you can visit their website at: www.motorcodes.co.uk
Their Freephone Consumer Advice Line Number is:
0800 692 0825
Their mailing address is:
Motor Industry Code of Practice for New Cars
PO Box 44755