Q: What is Volvo On Call (for Volvo owners)?
A: The Volvo On Call road service plan is an emergency service plan designed to protect you from the cost of breakdowns by getting your Volvo to a Volvo repair facility with minimal "out-of-pocket" expense.
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Q: Why is Volvo On Call unique?
A: It is unique because:
- It covers anyone driving your Volvo with your permission.
- It ensures that there will be minimal "out-of-pocket" expense incurred for road and tow service as a result of an untimely breakdown.
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Q: What does Cross Country Motor Club have to do with my Volvo On Call Plan?
A: Volvo has selected the Cross Country Motor Club to provide Volvo On Call benefits, including a nationwide network of service providers through one phone number, 1-800-638-6586.
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Q: Do I get emergency road and towing service on any car I drive?
A: Volvo On Call applies only to your Volvo, and therefore cannot cover any other vehicles.
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Q: How much does Volvo On Call cost me?
A: Volvo On Call is standard equipment with new Volvos. After the initial 4-year period you will have the option of renewing annually at the then applicable rate.
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Q: What is 1-800-638-6586?
A: It's a 24-hour toll-free centralized dispatch number that the plan member can call for emergency service. It's the only number you need to call.
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Q: What towing options do I have?
A: For Volvo On Call:
- Covered in full to the closest Volvo dealer. Vehicles may have to be stored if the dealer is closed and has no designated night drop.
- Upon customer request, vehicles can be towed to the selling/preferred dealer within a 25-mile radius of the closest dealer.
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Q: How do I obtain Volvo On Call emergency road service on my new Volvo?
A: All requests for service must be made through 1-800-638-6586. As a plan member, you do not have the option of obtaining service directly on your own.
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Q: Do I have the option of finding service on my own?
A: Only if Cross Country Motor Club's dedicated service is not available and Cross Country Motor Club has authorized the service through the 1-800-638-6586 operator. If this situation occurs you will be reimbursed up to a maximum of $100.00.
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Q: Can I get service on my Volvo even if I'm not driving?
A: Yes. The Volvo On Call plan covers your Volvo for emergency road and towing service, regardless of who is driving, provided the person uses 1-800-638-6586.
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Q: What is Trip Interruption Guarantee?
A: If your Volvo is involved in an accident, collision, or Volvo mechanical breakdown 150 miles or more from home and must be towed, you will be reimbursed for a maximum of $500.00 for local meals, local lodging and/or car rental, and/or commercial transportation costs incurred up to 72 hours (three days) after the occurrence.
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Q: What is the term of my membership in Volvo On Call?
A: From date of purchase for four (4) years with unlimited mileage. After this term, your membership can be renewed annually at your option (see On Call Advantage) at the rate in effect.
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Q: Where can I call if I have questions about Volvo On Call benefits?
A: Call Volvo On Call member services toll-free number at 1-800-638-6586.
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Q: Who will be paid for the reimbursable Volvo On Call benefits?
A: All authorized claims for reimbursement will be paid to the plan member, the member of record.
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Q: Do Volvo On Call benefits stop if I sell my Volvo?
A: No. The Volvo On Call plan is designed to protect the plan automobile for emergency road and towing service and is transferable to a new owner within the membership period, provided that proof of ownership is submitted with the transfer request.
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Q: Who is a Volvo On Call member?
A: A "member" is the owner or lessee of a Volvo automobile.
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