Q: What is Volvo On Call (for Volvo owners)?
A: The Volvo On Call road service plan is an emergency service plan designed to protect you from the cost of breakdowns by getting your Volvo to a Volvo repair facility with minimal "out-of-pocket" expense.
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Q: Why is Volvo On Call unique?
A: It is unique because:
- It covers anyone driving your Volvo with your permission.
- It ensures that there will be minimal "out-of-pocket" expense incurred for road and tow service as a result of an untimely breakdown.
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Q: What does Cross Country Motor Club have to do with my Volvo On Call Plan?
A: Volvo has selected the Cross Country Motor Club to provide Volvo On Call benefits, including a nationwide network of service providers through one phone number, 1-800-638-6586.
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Q: Do I get emergency road and towing service on any car I drive?
A: Volvo On Call applies only to your Volvo, and therefore cannot cover any other vehicles.
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Q: How much does Volvo On Call cost me?
A: Volvo On Call is standard equipment with new Volvos. After the initial 4-year period you will have the option of renewing annually at the then applicable rate.
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Q: What is 1-800-638-6586?
A: It's a 24-hour toll-free centralized dispatch number that the plan member can call for emergency service. It's the only number you need to call.
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Q: What towing options do I have?
A: For Volvo On Call:
- Covered in full to the closest Volvo dealer. Vehicles may have to be stored if the dealer is closed and has no designated night drop.
- Upon customer request, vehicles can be towed to the selling/preferred dealer within a 25-mile radius of the closest dealer.
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Q: How do I obtain Volvo On Call emergency road service on my new Volvo?
A: All requests for service must be made through 1-800-638-6586. As a plan member, you do not have the option of obtaining service directly on your own.
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Q: Do I have the option of finding service on my own?
A: Only if Cross Country Motor Club's dedicated service is not available and Cross Country Motor Club has authorized the service through the 1-800-638-6586 operator. If this situation occurs you will be reimbursed up to a maximum of $100.00.
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Q: Can I get service on my Volvo even if I'm not driving?
A: Yes. The Volvo On Call plan covers your Volvo for emergency road and towing service, regardless of who is driving, provided the person uses 1-800-638-6586.
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Q: What is Trip Interruption Guarantee?
A: If your Volvo is involved in an accident, collision, or Volvo mechanical breakdown 150 miles or more from home and must be towed, you will be reimbursed for a maximum of $500.00 for local meals, local lodging and/or car rental, and/or commercial transportation costs incurred up to 72 hours (three days) after the occurrence.
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Q: What is the term of my membership in Volvo On Call?
A: From date of purchase for four (4) years. After this term, your membership can be renewed annually at your option at the rate in effect.
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Q: Where can I call if I have questions about Volvo On Call benefits?
A: Call Volvo On Call member services toll-free number at 1-800-638-6586.
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Q: Who will be paid for the reimbursable Volvo On Call benefits?
A: All authorized claims for reimbursement will be paid to the plan member, the member of record.
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Q: Do Volvo On Call benefits stop if I sell my Volvo?
A: No. The Volvo On Call plan is designed to protect the plan automobile for emergency road and towing service and is transferable to a new owner within the membership period, provided that proof of ownership is submitted with the transfer request.
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Q: Who is a Volvo On Call member?
A: A "member" is the owner or lessee of a Volvo automobile.
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