ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE  l  VOLVO CARE

 

In the unlikely event of something preventing you from driving, please contact the Volvo Care Call Centre on 0800 MYVOLVO or 011 243 8128 and our Volvo Roadside Assistance team will be at your service 24 hours a day, 365 days a year.

Every Volvo qualifies for our standard Volvo Care Roadside Assist without any additional cost.

Period of cover:

- 5 years / unlimited mileage

Standard offer includes:

Owners before 31 December 2013

Owners after 1 January 2014

Service provider: AA

  • Number to phone in an emergency:
    0800 MYVOLVO or 011 243 8128
  • Medical emergency assistance
  • Flat tyre assistance
  • Fuel assistance
  • Battery service
  • Recovery towing
  • Overnight accommodation
  • Emergency transportation
  • Accident tow
  • Repatriation
  • "Stand by you" roadside security

Service provider: TRM/Tracker

Number to phone in an emergency:

0800 MYVOLVO or 011 243 8128

·         Medical emergency assistance
·         Flat tyre assistance
·         Fuel assistance
·         Battery service
·         Recovery towing
·         Overnight accommodation
·         Emergency transportation
·         Accident tow
·         Repatriation
  •    "Stand by you" roadside security

Skytrax installed unit with:

·         Smartphone Application

·         Mileage monitoring

·         Connected roadside assistance

·         Impact detection

·         Volvo Care Assist button in the car

  •      Electronic logbook

Offer for owners who would like to upgrade to TRM/Tracker:

R 299 / month including VAT on a 36 month contract (annual escalation) – this includes fitting a tracker unit in the car.

·         Smartphone Application and web access

·         Mileage monitoring

·         Connected roadside assistance

·         Impact detection

·         Volvo Care Assist button in the car

·         Vehicle Recovery Service

·         Access to value added services like Care and Theft Rescue

Theft Rescue

·       In the unfortunate event of your vehicle being stolen or hijacked, Theft Rescue will provide the customer with

·       Rental vehicle for 3 days – first tank of petrol on us.

·       Rica cellphone with R200 airtime pre-loaded.

·       R 2 000 in cash.

·       1 Hour telephonic trauma debriefing session &

·       3 x 1 hour face to face trauma counselling.

·       Emergency pack – Replacement of ID, Passport and Driver’s license documents

Volvo Care Advance Pack

Stolen Vehicle Recovery at monthly premium of R 199.00 (including VAT) and covers:

·         Proactive vehicle recovery in the event of theft or hijacking

·         Electronic log book

·         High risk area alert / Border Alert

·         Access to value added services like – Theft rescue, Care, and Volvo Concierge.

·         24 hour access to a live team of professional assistance such as; designated driver, legal assist and extended rental options.

  

Our new partners:

Total Relationship Management (T-R-M) is a business specialising in Customer Relationship Management (CRM) with particular emphasis on the motor industry. T-R-M is a reputable company originally founded in 1999 and as of 2010 is a wholly owned subsidiary of Tracker Connect (Pty) Ltd.

Tracker Connect (Tracker) has been South Africa’s leading vehicle tracking company since the 1990s. And while vehicle tracking and Stolen Vehicle Recovery (SVR) remains the company’s core business, the Tracker of today has evolved into a highly sophisticated technological company offering leading edge fleet management and telematics solutions to both individuals and organisations throughout Southern Africa. By combining world-class products and services and feeding intelligent and accurate information back to customers and various industries, Tracker believes that it can truly improve the lives of South Africans in ways that extend beyond only vehicle recovery.

·         Limitations:  Vehicles not fitted with a SKYTRAX unit are limited to basic benefits and will be excluded from features such as, the Assist Button, Impact Detection and will not have access to the App.

To find out more about the new offers and how to activate these offers please contact us on 0800 MYVOLVO.

 

**Exceptions: The following vehicles sold prior to 1 July 2011 only carries a 3 year/unlimited mileage AA roadside assistance cover : C30 / S40/ V50 / S60 (old)


 

  •  
  •