Volvo Car South Africa announced the winners of the various categories in its 2011 Dealer of the Year (DOTY) at a gala dinner this week. The margins determining the overall result were narrow - illustrating the level of commitment to excellent service throughout Volvo Car SA's dealer network.
The awards give recognition to Volvo's dealer network in Southern Africa for commitment and dedication to the Volvo brand but also for consistently delivering excellent levels of service.
"The entire automotive industry, and therefore our dealer network, has faced a tough few years. It has been a challenging time for everyone, so it is inspiring to see how our dealer network has faced these challenges head on – with dedication and hard work. The results over the past year are a clear indication that our dealer network will continue to excel and it gives me great pleasure to award this dedication to excellence," said Bram van der Reep, MD Volvo Car South Africa.
Sales Dealer of the Year was awarded to Volvo Cars Bedfordview for consistent and focused performance in exceeding all Sales objectives for 2011. Bedfordview achieved second place in this same category last year, showing this dealership is constantly striving toward excellence.
The Aftersales Dealer of the year award went to Eastern Cape Motors Port Elizabeth. During 2011 this excellent team managed relocating to modern new premises, not an easy exercise but still managed to claim this coveted award. This illustrates what a team with passion and a fantastic attitude can achieve.
The Most Improved Dealer award was snatched up by Auto Niche Bloemfontein who achieved in excess of 110% of their Sales volume target and also showed a huge improvement in their Aftersales department.
And finally, the Overall Dealer of the Year was awarded to Volvo Cars Bedfordview. Bedfordview achieved this accolade due mainly to their focus on delivering excellent standards at all times. The team at Bedfordview is performance-driven with a passion for the Volvo brand that is setting new benchmarks within the Volvo dealer network.
Auto Baltic Boksburg was awarded the Volvo Financial Services Dealer of the Year award.
The Managing Director's Award of Excellence was once again awarded to dealerships or individuals that stand out from the rest. The criteria for this award are entirely at the MD, Bram van der Reep's discretion, but teamwork, passion and leadership are undoubtedly the deciding factors.
This year the Managing Director's Special Award for Excellence went to:
1. Johan Coetzee - Auto Baltic Boksburg
2. Christo Leeuwner - AutoTec Nelspruit
3. Warren Ellis – McCarthy Tygervalley
4. Dennis Chapman - Eastern Cape Motors Port Elizabeth
"Hosting an annual Dealer awards ceremony is our way of saying thank you to all those individuals and teams that passionately embrace and represent the Volvo Brand in our Dealerships. It's an annual event that everyone looks forward to, because it's an opportunity to recognise the excellence, growth and brand pride that runs deep in the Volvo family", concludes Bram van der Reep.