Volvo Car South Africa (VCSA) paid tribute to its dealer network at the 2012 Volvo Dealer of the Year (DOTY) awards dinner in Cape Town last week.
The annual Dealer of the Year awards give recognition to Volvo's dealer network in Southern Africa for commitment and dedication to the Volvo brand but also for consistently delivering excellent levels of service.
Volvo is the most human-centric car brand in the industry, and this carries through from its world-leading safety technology to the service received by each customer at a Volvo dealership. As a luxury brand, Volvo is committed to delivering high levels of service on par with its internationally recognised levels of quality, design and performance. The task of delivering this level of service naturally rests mainly with Volvo’s dealer network and Volvo Car South Africa’s dealers have once again proved that they are dedicated to upholding the standards required of this prestigious brand.
Sales Dealer of the Year was awarded to Auto Baltic East Rand for consistent and focused performance in exceeding all Sales objectives for 2012 – these include customer satisfaction scores. This is a superb achievement in a tough economic climate and requires the commitment of the entire Auto Baltic East Rand team, and shows that this dealership knows the value of creating and sustaining a team that consistently achieves and succeeds its set goals and targets.
The Aftersales Dealer of the year award went to Tom Campher Motors in Auckland Park. During 2012 this dedicated team managed to completely rebuild and upgrade their premises to a standard that is unsurpassed in South Africa. It was not easy, but despite the building rubble and chaos the determined Tom Campher team still managed to claim this coveted award. This illustrates what a team with passion for the Volvo brand and a fantastic attitude can achieve.
The Most Improved Dealer award was snatched up by Volvo Cars Windhoek who achieved in excess of 120% of their Sales target last year. This result is superb for a dealership working with a niche brand in an extremely tough market. Again, it simply proves what dedication to customer service and the Volvo brand can result in.
The coveted Volvo Dealer of the Year title was awarded to Auto Baltic East Rand.
Auto Baltic East Rand achieved this accolade by ensuring that they maintained excellent levels of service and performance at all times. The team at this award-winning dealership is performance-driven with a strong passion for the Volvo brand and dedication to customer service that is consistently raising the bar within the Volvo dealer network.
As is the custom – we also presented four Managing Director's Special Award for Excellence to:
• Mike Macpherson - CMH Volvo Cars Cape Town
• George Hayward- Volvo Cars Centurion
• Ricardo Raposa-Volvo Cars Windhoek
• Johan Lucas- Volvo Cars Windhoek
The Managing Director's Award of Excellence is awarded to individuals that stand out from the rest. The criteria for this award are entirely at the MD, Bram van der Reep's discretion, but teamwork, passion and leadership are undoubtedly the deciding factors.
Volvo Car South Africa takes great pride in being represented by a national dealer network that is clearly dedicated to maintaining the Scandinavian brand’s standards of performance, service and outstanding quality.