9:00 PM | March 27 2020
Volvo Car Australia announces winners of its 2019 Pinnacle Awards of Excellence
Volvo Car Australia has announced the winners of its annual Pinnacle Awards of Excellence that celebrates the company’s local dealer network.
For the second successive year, Volvo Cars South Yarra has been named Australia's top Volvo dealership – winning the Major Metropolitan Award at Volvo's 2019 Awards of
Excellence dinner. Volvo Cars Melbourne was runner-up.
Volvo Cars Geelong took out the Metropolitan Award for the second year in a row of these annual awards, with Volvo Cars Adelaide named runner-up.
For a record fourth year, Volvo Cars Southern Highlands was judged the best Rural dealership in Australia. Volvo Cars Central West was runner-up.
"Volvo's Awards of Excellence recognise and reward our best of the best,” said Nick Connor, managing director of Volvo Car Australia. “Attaining the Pinnacle Award requires the winner to meet a multifaceted set of criteria, including outstanding customer service, sales and market share."
"The success of Volvo Cars in Australia is highly dependent on our business partners’ continued commitment to our customers, our brand and strategy led transformation."
"Our 2019 winners thoroughly deserve their success, and we are very pleased to be able to recognise the outstanding efforts of our best and most dedicated dealers."
Above: David Mackay, dealer principal of Volvo Cars Southern Highlands, accepts the Best Rural Dealer award.
Volvo Cars South Yarra Dealer Principal Sue Alford (main image) said: "To win the Volvo Pinnacle Award for the two consecutive years is an incredible achievement for all of our staff. At Volvo Cars South Yarra, we have an inbuilt belief in the Volvo brand."
"Our desire is to deliver on the Volvo brand promise to our customers every day through an outstanding level of service. We are absolutely thrilled in winning this prestigious award in addition to the number of individual awards attained by our staff. I want to thank all of our staff and our customers, who have made winning this award possible."
Jason Gorell, dealer principal of Volvo Cars Geelong that won the Metropolitan Award, said:
"2019 was another great year for our dealership and we are very excited to be receiving this award yet again. We feel proud of the transformation that Volvo Cars has enjoyed over the last couple of years knowing that we had a part to play. We value our Volvo partnership and strive to deliver on the Volvo values which is also demonstrated by the number of individual awards won by our staff."
David Mackay, Dealer Principal of Volvo Cars Southern Highlands, commented: "Winning the Pinnacle Award of Excellence for the fourth year [for best Rural dealer] is a proud moment for our business."
"We have been a Volvo dealer for over thirty years and have always been delighted to represent the brand in the Southern Highlands. Our partnership with Volvo is highly valued
which makes winning again even more rewarding. Our staff continually strive for excellence in customer service which is also acknowledged by the number of individual awards. We will celebrate this award with all of our staff and loyal customers."