Volvo South Yarra Team, Sue Alford
9:30 PM | April 19 2021

Pinnacle Awards of Excellence: Top Volvo Car Australia dealers recognised

Australia’s leading Volvo Cars dealerships have been recognised in the brand’s annual awards.
Volvo Car Australia has announced the winners of its annual Pinnacle Awards of Excellence for the top Volvo Cars dealers in Australia.
For the third successive year, Volvo Cars South Yarra has been named Australia's top Volvo dealership, winning the Major Metropolitan Award at Volvo's annual Awards of Excellence event.
Volvo Cars Doncaster was the runner-up, with Volvo Cars Melbourne attaining the second runner-up.
Volvo Cars Penrith took out the Metropolitan Award, with Volvo Cars Geelong (last year's winner) being named runner-up.
For a record fifth consecutive year, Volvo Cars Southern Highlands was judged the best Rural dealership in Australia.
"Volvo's Awards of Excellence recognise and reward our best of the best. Attaining the Pinnacle Award requires the winner to meet a multifaceted set of criteria, including outstanding customer service, sales and market share," said Stephen Connor, Managing Director of Volvo Car Australia.
"The success of Volvo Cars in Australia is highly dependent on our business partners’ continued commitment to our customers, our brand and strategy-led transformation.
"Our 2020 winners thoroughly deserve their success, and we are very pleased to be able to recognise the outstanding efforts of our best and most dedicated dealers."
Volvo Cars South Yarra Dealer Principal Sue Alford, pictured main image with her team, said: "To win the Volvo Pinnacle Award for the third consecutive year is an incredible achievement for all of our staff. At Volvo Cars South Yarra, we have an inbuilt belief in and passion for the Volvo brand.

Volvo Scott Wakeling
Above: Volvo Cars Southern Highlands was judged best Rural dealership in Australia for a record fifth consecutive year.
"Our desire is to deliver on the Volvo brand promise to our customers every day through an outstanding level of service. We are absolutely over the moon in winning this prestigious award and to win it three years in a row is an absolute thrill.
“I also want to acknowledge the number of individual awards attained by our staff. I truly want to thank all of our staff and our customers, who have made winning this award possible.
"Volvo Cars Doncaster, our sister dealership attaining the runner-up award in the same category, is a further accolade to the hard work of our entire staff for delivering an optimum customer experience to all of our Volvo customers".
On winning the Metropolitan Award, John Dunn, Dealer Principal of Volvo Cars Penrith said: "2020 was a year of milestones for our dealership and we are very excited to be receiving this award yet again.
"We feel proud of the transformation that Volvo Cars has enjoyed, knowing that we had a part to play. We value our Volvo partnership and strive to deliver on the Volvo values which is also demonstrated by the number of individual awards won by our staff.
"Winning this award solidifies the work that each and every member of the team strives for and carries out on a daily basis ensuring that our valued customers get the Volvo experience second to none.”
Scott Wakeling, Dealer Principal of Volvo Cars Southern Highlands, commented: "Winning the Pinnacle Award of Excellence for the fifth consecutive year is an incredibly proud moment for our business. Our dealership has always been delighted to represent the brand in the Southern Highlands.
“Our partnership with Volvo is highly valued, which makes winning again even more rewarding. Our staff continually strive for excellence in customer service which is also acknowledged by the number of individual awards. I want to congratulate our award winners and also thank each and every one of our staff for the way they apply themselves in ensuring the award-winning customer experience.
"We will celebrate this award with all of our staff and loyal customers, and we look forward to continuing to drive the Southern Highlands into the future."