Frequently asked questions about the Volvo Cars app

The Volvo Cars app provides access to connected services and functions that make it possible to control your car remotely.


Available functions in the Volvo Cars app can vary depending on car model, model year and region. Available functions may also vary over time.

After pairing, no information is shown in the Volvo Cars app

Restart the app.

Can I see the battery’s charging level in the Volvo Cars app?

The charging level is displayed on the home view of the app and in the charging menu.

I can't see door status, battery status, or activate climate control in the Volvo Cars app

  • Restart the app and make sure that the car is connected to the Internet.
  • If the car has been parked in an area with poor coverage then the app may only work properly within the Bluetooth range of the device.
  • Data sharing must be activated. Start by ensuring that the profile used is the administrator or Owner profile. Do this by going to iCup-2037-Settings symbol and selecting Profiles. Then make sure that the Volvo ID is linked to the profile. Do this by going to iCup-2037-Settings symbol and selecting Profiles > Accounts.

Add Volvo ID

Activating data sharing

I've just had my car updated with new software and can't see car status in the Volvo Cars app

If your car has been updated with new software, you need to start and drive the car once in order to reactivate the connection to the phone.

The first time the car is updated with software that supports the app, you might need to wait 24-36 hours before the synchronisation between the car and the cloud is finished.

The PIN code is not shown in the car's centre display during pairing

Press and hold the max. defroster button for 20-30 seconds.

What is device management?

Device management means that you can see a list of the phones paired with the car. A user who is administrator can also remove a paired phone.

What is the difference between administrator and non-administrator in the Volvo Cars app?

The car's Owner profile must be paired with the app before pairing can take place for another profile.

The first user who pairs his/her phone with the car while all the keys are in the car will be the administrator.

A user that is administrator in the app can:

  • see which phones or other devices are paired with the car
  • remove own and other paired phones/devices from the car

A user that is not administrator in the app can:

  • see that own phone/device is paired with the car
  • remove own phone/device

The Owner profile was the only one in the car with administrator privileges and I no longer have access to the phone that was paired with the Owner profile. How do I unpair the phone from the car?

Create a new profile and give the new profile administrator privileges. Then pair the new profile with the new phone while all keys are inside the car. Now it is possible to see the old phone in the app, and it can be removed.

Is it possible to pair more than one device with the Owner profile?

Only one device can be paired with a car profile. All devices linked to a profile after one device has been linked to the Owner profile will be normal users. It is possible to change a normal user to administrator for a car profile.

A device is already paired with a car profile that isn't administrator. If I give administrator privileges to the car's user profile, will the app's user profile also become administrator?

No. If you give administrator privileges to a car profile that already has a phone paired, this doesn't mean that the Volvo Car app's user profile will become administrator automatically. When the car profile is changed to administrator, the link to the phone must be removed. After that, the phone can be paired again. All keys need to be in the car. Then the app's user profile will become administrator.

I can only use the remote functions in the Volvo Cars app when I am close to the car, why?

If the app or the car have lost connection to the cloud, only the remote functions within range of the phone's Bluetooth will work.

I'm a guest user in the car and want to use the remote functions in the Volvo Cars app, but I can't pair my phone.

Make sure that Bluetooth is activated in your phone. If there are other phones in the vicinity that are paired with the car, then their Bluetooth must be deactivated.