Error messages may be shown when using the "Book service and repair"Applies to certain markets. service. These are described below with why they are shown.
The services available may vary over time and depend on equipment level and market.
Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.
An Internet connection is required to perform the request. Do you want to configure the Internet connection?
If this message is shown, you have no Internet connection. Make sure you have an Internet connection and a good signal strength. For information on how to set the Internet connection, see:
- Connect to the Internet via mobile phone (Bluetooth)
- Connect to the Internet via mobile phone (Wi-Fi)
No workshop linked to your car. Please select one online at your https://www.volvocars.com in order to receive a booking.
This message is shown if no workshop has been selected and linked to the car. It is not possible to send a booking request until you have registered a preferred workshop/dealer at https://www.volvocars.com.
Note that it can take up to 6 hours before your choice of workshop/dealer at https://www.volvocars.com is connected to the car. Wait and try later.
Unable to send previous response. Your car requires a maintenance service. Would you like a service workshop to contact you?
This message is shown if you made a booking request during a previous drive but the car was unable to send your request. If you still want to send a booking request, press YES. Make sure you have an Internet connection, that you have finished creating a Volvo ID and that you have selected the required workshop/dealer on https://www.volvocars.com..
The car has not received a reply from the workshop. Check your Internet connection and your details at https://www.volvocars.com.
This message is shown when you have sent a booking request but not received a response from the workshop. This may be because you do not have a functioning Internet connection or because the workshop has not sent a response yet. This message is shown 48 hours after you sent your request and will continue to be shown until a response is received. Note that it can sometimes take longer to get a reply, e.g. during weekends. Contact your service workshop if you are not sure.
Car model/model year
S60, V60 and XC60 from and including model year 2014 to and including 2018Equipped with Sensus Connect..
V40, V70, XC70 and S80 from and including model year 2015 to and including 2019Equipped with Sensus Connect..
The range of models, systems and services may vary depending on market.
For car models from and including model year 2020, see on-line manual for the model concerned.