Sensus Connect

Frequently asked questions and answers concerning updates from the car

Updated 11/25/2019

Frequently asked questions and answers concerning updates from the car

In an online connected car it is possible to update several of the car's systems directly from the centre display.

Updates from the car

Applicable to connected cars only.

Frequently asked questions and answers concerning updates made directly from the car are described below.

What does the message "No connection to service" mean?

If the "No connection to service" message is displayed, this means that the connection to the service is not working. There may be several reasons as to why the connection is not working. A number of possible causes and solutions are listed below.

Your car has no Internet connection

Make sure your car is connected to the Internet by means of one of the following options:

Then restart the app by going back to home view, then press Download Centre.

The Internet connection is working, but the remote updates service is not available at the moment

Restart the app by going back to home view, then press Download Centre. A new search is triggered and the enquiry is sent to the remote updates function. If the error message is displayed repeatedly for more than 12 hours, the service may be temporarily out of action or down for maintenance. If the fault persists for more than 48 hours, contact your Volvo dealer or Volvo Cars Customer Service for more assistance.

The service has been inactive for 12 months

If the Download Centre service has not been used for 12 months, it will take longer to start the next time you use the service (approximately 60 seconds). The remote updates service will start more quickly the next time you start it, as long as the service has been used within 12 months.

The car loses its Internet connection while updating

If the car loses its Internet connection while an update is in progress, check the Internet connection and then restart the function.

If an update or download in progress stops responding despite restarting the car

If you experience that an update or download in progress stops responding despite having restarted the car, please visit an authorised Volvo workshop to have this rectified.

Too many apps installed

The space for apps is a maximum of 10 GB. If the memory has been filled it is not possible to perform updates from the car. The memory may be full if you store a lot of music offline, for example. Free up memory by deleting an app or stored offline music lists, for example.

If the infotainment system restarts by itself during an ongoing installation/update

If the car's infotainment system restarts by itself during an ongoing installation of an app or a system update, try to reinstall the app or system update. If you find that this doesn't help, visit an authorised Volvo workshop for further assistance.

If a map update stops in the message Leave car with engine off to finalise

If you have completed a map update and get the message Leave car with engine off to finalise and the message does not disappear after a restart, visit an authorised Volvo workshop for further assistance. If possible, wait 14 days and the message will disappear by itself.

More help

If you have not received answers to your questions and need more help, contact your Volvo dealer or Volvo Cars Customer Service.

Note

An update can be interrupted when the ignition is switched off and the car is left. However, the update does not have to be completed before the car is left, this is because the update is resumed the next time the car is used.

Note

Data download may affect other services that transmit data, e.g. Internet radio. If the effect on other services is experienced as disruptive then the download can be interrupted. Alternatively, it may be appropriate to switch off or interrupt other services.

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.


This article is applicable to

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.


Did this help?