Connect your phone

Tips for using a Bluetooth connection

Updated 9/29/2020

Tips for using a Bluetooth connection

If you find that the connection or functionality between your car and the Bluetooth device does not work as expected, the following tips may be of assistance.

When connecting a mobile device to the car via Bluetooth

If you experience difficulties when connecting a mobile device to your car via Bluetooth:

  • Check that the device's battery is sufficiently charged (a good idea can be to check that the device is charged to at least 50%)
  • Check that you have Bluetooth switched on in your device and in the car
  • Check that you have established a Bluetooth connection and have connected the car to the device to be used. For more information on how you connect a device to the car via Bluetooth, see Connect your mobile phone to the car via Bluetooth
  • If possible, try to connect another device to the car via Bluetooth in order to check whether the problem is in the device or in the car.

If the problem persists:

  1. Clear all previously added devices in the Bluetooth settings in the car
  2. Restart the device you want to connect
  3. Try to connect the device again

Playback of media via Bluetooth

If you have problems with the playback of media in the car via a mobile device:

  • Try restarting the app or the source from which you want to play back media
  • By playing back media from another source on the mobile device, you can check whether the problem is in the source or in the device
  • Change the position of the device and check whether the playback works better.
  • Close apps that are open in the background.
  • Restart the device from which you want to play back media

If none of the above seems to help, check the Bluetooth connection between the mobile device and the car. See the section "When connecting a mobile device to the car via Bluetooth".

Audio volume

Some phones require that the phone's Bluetooth volume is manually set to 100% in order for the audio volume in the car to be sufficiently high. This setting needs to be made for each phone connected. The setting is made once for phone calls and once for streaming media. The system will then remember the setting and it does not need to be repeated next time the phone is connected.

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.


This article is applicable to

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.


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