The four-digit PIN code, which is sent to the car owner when the dealer activates the subscription, is used to identify the persons authorised to perform certain Volvo On Call services, e.g. unlock the car via a Volvo On Call service centreDoes not apply to Volvo On Call markets of type B. or create an account for the Volvo On Call app.
Forgotten or change of PIN code
If the PIN code has been forgotten or needs to be changed (e.g. when buying a used car with Volvo On Call) contact
- a dealer or
- Volvo On Call service centreDoes not apply to Volvo On Call markets of type B. via the ON CALL button, the Volvo On Call app or a normal phone call.
The new code is sent to the car owner.
Incorrect PIN code has been entered for the app repeatedly
If an incorrect PIN code has been entered ten times in a row, the account will be locked. A new PIN code must be selected in order to be able to use the app again and a new app account created by following the same process as when the previous app account was created.