Volvo On Call services

Automatic collision alarm with Volvo On Call*

Обновления 7/23/2018

If a collision occurs, the car reports this automatically to a Volvo On Call service centre, or closest emergency call centre, which can send out emergency assistance.

Volvo On Call Service Centre

Applies to Volvo On Call markets of type A.

When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for the seatbelt tensioner or airbags, a signal will be automatically sent to Volvo On Call Service Centre. The following will occur:

  1. A message, including car position, is sent automatically from the car to a Volvo On Call service centre.
  2. The Volvo On Call Service Centre then establishes verbal contact with the car's driver and tries to find out the extent of the collision and the need for help.
  3. The Volvo On Call Service Centre then contacts the necessary assistance (police, ambulance, towing, etc.).

If verbal contact cannot be established, the Volvo On Call Service Centre contacts the relevant authorities that assist with appropriate action.

Closest emergency call centre

Applies to Volvo On Call markets of type B.

When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for the seatbelt tensioner or airbags, a signal will be automatically sent directly to the closest emergency call centre. The following will occur:

  1. The emergency call centre establishes verbal contact with the car's driver and tries to find out the extent of the collision and the need for help.
  2. The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).

Emergency number

When the collision alarm is activated the system attempts to establish contact with the country's Volvo On Call service centre. If this is not possible, then the call is routed to the designated emergency number for the area where the car is located.


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