Practical information

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Theft warning and tracking

Using GPS positioning and GSM technology, Volvo support will help you if your car is stolen.*

Getting started with connected services

There are certain preparations you need to complete in order to get started with connected services. Cars equipped with Google built-in are supplied with digital services.

Roadside assistance and emergency assistance services

If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo support for appropriate assistance.

Subscription

For cars with the Volvo On Call system, Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services. Cars equipped with Google built-in* app, as well as additional services. The subscription is valid for 4 years.

Extending your subscription

For cars equipped with the Volvo On Call system, Volvo On Call is a subscription service. You can choose between different time periods* app, as well as additional services. The subscription is valid for 4 years.

Change of ownership with connected services

In the event of a change of ownership, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to link the Volvo Cars app to the car.

Phone number for Volvo support

Phone numbers for Volvo support in different markets are listed here.

PIN code

For cars with Volvo On Call, a PIN code is used to verify that a user is authorised to use Volvo On Call services in a certain car.A PIN code is not used for cars with Google built-in.

Remote Door Unlock (RDU)

To unlock your car via Volvo support* :

Customer Service

For questions on using the car, the ON CALL button can be used to make contact with Volvo support. An operator is available to answer 24 hours a day.

Availability of connected services

The car's systems that have contact with the Volvo Cars app are programmed to close when the car is not used for a long period.

Connected services abroad

This article describes how the car's connected services work when you are driving abroad.