The Volvo Cars app

Connecting the Volvo Cars app to the car

Updated 4/19/2022

Connecting the Volvo Cars app to the car

To be able to use the services in the Volvo Cars app, the app needs to be connected to the car first. You also need a Volvo ID which you can get at volvocars.com or the first time the Volvo Cars app is started.

The process of linking the app depends on whether the car has an Android-based infotainment system (Google built-in) or the earlier infotainment system (Sensus).

Linking the Volvo Cars app to the car (applies to cars with Android-based infotainment system (Google built-in))

When a main user (admin) has connected his/her app to the car, more users of the car can also be added.

Linking the Volvo Cars app to the car (admin)

The following procedure must be carried out in the car:

Ensure that you have your Volvo ID, the Vehicle Identification Number, and all of the car's keys available before you start. Volvo ID can be created when logging in to the Volvo Cars app, and you can find the Vehicle Identification Number in the windscreen or centre display, for example.

Take all the car's keys with you and sit in the car. Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.

Sign in to the Volvo Cars app with your Volvo ID and follow the instructions in the app. If you have already a car connected in the app and want to add a further one, select , Connected cars and Add a car.

Tap on in the car's centre display and select Profiles.

Tap on Volvo Cars app devices to access the menu in order to link the app to the car and then follow the instructions.

You can now start using the Volvo Cars app services.

Linking the Volvo Cars app to the car (user)

The following procedure must be carried out in the car:

Ensure you have your Volvo ID, the car identification number and one of the car keys to hand before you start. Also make sure you are logged into the car. The Volvo ID can be set up when logging into the Volvo Cars app, and you can find the car identification number for example in the windscreen or the centre display. The same Volvo ID must be used in the app and in the car.

Note

It is recommended that every user creates a personal Volvo ID in order to enjoy a more customised experience and support.

Sit in the car. Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.

Sign in to the Volvo Cars app with your Volvo ID and follow the instructions in the app. If you have already a car connected in the app and want to add a further one, select , Connected cars and Add a car.

Tap on in the car's centre display and select Profiles.

Tap on Volvo Cars app devices to access the menu in order to link the app to the car and then follow the instructions.

You can now start using the Volvo Cars app services.

Note

Every user who wants to couple the Volvo Cars app to the car needs to have his/her own separate profile in the car. The same Volvo ID must be used in the car profile and the Volvo Cars app. The Volvo ID of the first user (admin) cannot be used to couple another user to the car. To couple the Volvo Cars app to the car, the profile for the user wanting to couple the app must be selected and active in the car.

Linking the Volvo Cars app to the car (applies to cars with earlier infotainment system (Sensus))

The following procedure must be carried out in the car.

Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.

Note

If your car is equipped with both Sensus Connect and Volvo On Call, make sure that Car Modem Internet is not selected as the Internet source in the infotainment system. If it is selected, you will not be able to complete step 5 below and then not connect the Volvo Cars app to your car.

Ensure that you have your four-digit Volvo On Call PIN code, your Volvo ID and the Vehicle Identification Number available before you start. Volvo ID can be created when logging in to the Volvo Cars app, and you can find the Vehicle Identification Number in the windscreen or centre display, for example.

Note

Several users can connect the Volvo Cars app to the same car. It is recommended that every user creates a personal Volvo ID in order to enjoy a more customised experience and support.

Sit in the driver's seat with your phone and switch on the ignition in the car.

Login to the Volvo Cars app with your Volvo ID and then follow the instructions in the app. If you have already a car connected in the app and want to add a further one, select , Connected cars and Add a car.

When the message to prompt tapping on the ON CALL button is shown in the Volvo Cars app, wait a few seconds before tapping on the button in order to ensure that the car is in verification mode.

Confirm the connection between the app and the car with one quick press on the ON CALL button in the car roof (do not hold down the button).

You can now start using the Volvo Cars app services.

Switching between several connected cars in the Volvo Cars app

If you have connected several cars to the Volvo Cars app, switch between these as follows:

Go to the tab.

Select Connected cars.

Highlight the car in question and select Switch to this car.

Tips for using the Volvo Cars app

If you experience disruptions with the Volvo Cars app even though the car to which the app is linked is outdoors in an open location with mobile coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.

If the car is a used car you should check that the Volvo On Call service is activated in the car.

For further information - contact a Volvo retailer.

Car model/model year

The range of models, systems and services may vary depending on market.


This article is applicable to

Car model/model year

The range of models, systems and services may vary depending on market.


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