Safety services with Volvo On Call*
Automatic alarm
In the event of an accident where a belt tensioner, airbag or inflatable curtain is activated, a signal is sent automatically to the VOC Service Centre.
If the belt tensioners, airbags or inflatable curtain have been deployed then the following occurs:
- A message is automatically sent from the car to the VOC Service Centre with information about the car's position and that the SRS system has been deployed.
- The VOC Service Centre then establishes verbal contact with the car's driver and tries to find out the extent of the collision and the need for help.
- The VOC Service Centre then contacts the necessary assistance (police, ambulance, towing, etc.).
If verbal contact cannot be established, the VOC Service Centre contacts the relevant authorities that assist with appropriate action.
Manual alarm
Contact the VOC Service Centre to request help in emergency situations, see alarm manually.
Roadside assistance
Call for help in the event of e.g. a puncture, fuel shortage or discharged battery, see Call roadside assistance.
The VOC system uses GPS (Global Positioning System) to locate the car and the VOC system's GSM module to contact the VOC Service Centre. When you press the ON CALL or SOS button, a signal is sent to the VOC Service Centre with the car's position and the service you have requested.
Note
The SOS button must only be used in the event of accidents, illness or if there is an external threat to the car and its passengers.
The SOS function is only designed for emergency situations. Improper use may lead to extra debiting. The ON CALL button can be used for all other services, including roadside assistance.
To deactivate the ON CALL - and SOS buttons when the key is out, see the menu option Key lock in the menu system.
A separate subscription may need to be taken out for this service.
Emergency number
When the alarm service is activated the system attempts to establish contact with the VOC Service Centre. If this is not possible then the call is routed to the designated emergency number for the area where the car is located.