Using Volvo On Call*

The Volvo On Call (VOC) system is enabled by pressing one of the two buttons on the roof, or by selecting from the menu source.

VOC is automatically started when the car's safety system is triggered, e.g. in an accident in which the activation level is reached for the seatbelt tensioners or airbags. Contact is established between the car and the VOC service centre, who will send appropriate assistance to the car's location.

An active service is shown by a symbol in the screen.

SOS button - in the event of emergency situations

Press the SOS button on the roof for at least 2 seconds in order to activate the manual alarm service.

Alternatives to the SOS button

In the normal view for MY CAR, press OK/MENU and select SettingsVolvo On CallSOS.

ON CALL button - in the event of a problem with the car

Press the ON CALL button on the roof for at least 2 seconds in order to activate the service and establish contact with the VOC service centre, see Available Volvo On Call* functions.

Alternatives to the ON CALL button

In the normal view for MY CAR, press OK/MENU and select SettingsVolvo On CallOn Call.

 Note

The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

The ON CALL button can be used for all other services, including roadside assistance.

Cancelling a service

A service that has been started can be stopped within 10 seconds with one press on the EXIT button.

Settings

Possible options and settings in the menu system.

  • Key lock - decide when the SOS and ON CALL buttons should be activated. The function means that the buttons are only activated if the remote control key is in position I or II, or if the engine is running.
  • Activate service - Used to activate subscription and gain access to the service.

Activate subscription status shows that the VOC system needs to be activated at a Volvo workshop before the car owner can be registered for the subscription.

  1. * Option/accessory.