Connect the Volvo On Call with Sensus Connect app to your Volvo

Connect the Volvo On Call with Sensus Connect app to your Volvo

To use the app services offered with Volvo On Call, you must connect the Volvo On Call app to your vehicle. This article describes how.

Connect Volvo On Call to your Volvo

This procedure must be carried out in the vehicle (from the driver's seat). Follow the instructions below.

Instructions

Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.

If your vehicle is equipped with both Sensus Connect and Volvo On Call, ensure that the "vehicle modem" is not selected as internet source in the infotainment system. If it is selected, you will not be able to complete step 5 below or be able to connect the Volvo On Call app to your vehicle. For information about internet connection, see Switch connection between personal SIM card and cell phone.

Ensure you have your four digit Volvo On Call PIN (Volvo On Call with Sensus Connect PIN), your Volvo ID (Creating and registering a Volvo ID ) and the vehicle VIN or registration number available before you start. Volvo ID can be created when logging into the Volvo On Call app.

Sit in your vehicle with your mobile device and turn on the vehicle's ignition. Do not start the engine.

Log into the Volvo On Call app using your Volvo ID and then follow the instructions in the app.

Confirm the connection between the app and your vehicle by quickly pressing the On Call button once in your vehicle (do not hold the button in).

You can now start to use the Volvo On Call app services.

When the message to press the On Call button appears in the Volvo On Call app, wait a few seconds before pressing to ensure that the car is in verification mode.

P3/P4 - Support site - On Call-button

The On Call button

Tips when using the Volvo On Call app

If you experience disruptions with the Volvo On Call app even though the car to which the app is linked is outdoors in an open location with mobile coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.

Vehicle model/model year

Cars of model year 2015.5 and later equipped with Volvo On Call

System

Volvo On Call

This article is applicable to

Vehicle model/model year

Cars of model year 2015.5 and later equipped with Volvo On Call

System

Volvo On Call

Listed under topics

Car systems Accounts & Login Volvo On Call

Related information

Creating and registering a Volvo ID Volvo ID Volvo On Call

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