Using the Book service and repairs service

Using the Book service and repairs service

The "Book service and repairs" service allows you to manage service, repair and appointment information directly in your Internet-connected vehicle.

Use the Book service and repair

Applies to certain markets.

service

Before you start using the service, see the following information The service Book service and repairs.

All menus and settings can be accessed from normal view in MY CAR by pressing OK/MENU followed by Scheduled maintenance & repair.

When it is time for servicing or repair, this is reported in the instrument cluster and via a pop-up menu on screen.

P3/P4 - Support site - Choose if you want a dealer to contact you to book Maintenance service

Service message on screen.

Content of the response options in the pop-up menu on screen:

  • Yes - A booking request and diagnostic data is sent to your retailer, which then replies with a booking suggestion. The service light and service message in the instrument cluster switch off

    Applies to certain markets.

    .
  • No – No more pop-up messages will be shown on the screen for the current requirement for service or repair. The pop-up message will be displayed again the next time a service or repair is required. You can also create a new booking request manually from the car. For instructions, see below.
  • Postpone - The pop-up menu is displayed the next time the car is started.

Accept booking proposal

When a booking request has been sent from the vehicle, the retailer will get back to you with an appointment suggestion for a workshop visit. A pop-up message is displayed on screen, containing information on the date and time. You can then either accept the suggestion or ask for a new suggestion for a workshop visit.

Book service or repair manually

Applies to certain markets.

Press the MY CAR button in the centre console and select the Sensus Connect menu Scheduled maintenance & repairRetailer informationRequest maintenance or repair.

Select the type of appointment you want to make:

  • Service
  • Repair
  • Service and repair
  • Other

Car data is sent automatically to your dealer.

The retailer sends an appointment suggestion to the vehicle and via email to you.

Accept or request a new appointment suggestion.

Once the booking has been accepted, the appointment information is stored in the vehicle (see the section "My bookings" below) . The car will automatically remind you about the booking via notifications. If the car is equipped with Sensus NavigationOption then the system can also guide you to the workshop.

Use the navigation system

Applies to certain markets.

If your car is equipped with Sensus NavigationOption then you can set your workshop as destination or intermediate destination in the navigation system. In the Sensus Connect menu, select Scheduled maintenance & repairRetailer information and then Set single destination or Add as waypoint.

My bookings

Applies to certain markets.

You can see your bookings and booking requests in the Sensus Connect menu.

In the Sensus Connect menu: Select Scheduled maintenance & repairMy Appointments to show bookings.

Press the booking to view more information and possible options for the booking.

  • Accept a booking proposal.
  • Ask for a new date proposal.

Call dealer

Applies to certain markets.

You can call your dealer directly from your car with a Bluetooth® handsfree phone connected to the car. For phone connection, see Pair your Volvo with a Bluetooth® device or Pair a Bluetooth® device with your Volvo.

In the Sensus Connect menu, select Scheduled maintenance & repairRetailer information.

Press the Call my retailer button

The car will then automatically call your dealer via the connected mobile phone.

Note that the service only works if you have specified a dealer at volvocars.com, for more information, see The service Book service and repairs.

Send car data

Applies to certain markets.

The vehicle data contains information about your car that makes it easier for the workshop to plan your visit. The vehicle data is sent from the vehicle to a central Volvo database from which your retailer can access the vehicle data. Other Volvo dealers need the car's identification number (VINVehicle Identification Number) for access to the vehicle data. The identification number can be found in the car's service and warranty booklet, or inside the bottom left-hand corner of the windscreen.

In the Sensus Connect menu, select Scheduled maintenance & repairSend vehicle data.

Appointment information and vehicle data

When you decide to book a workshop visit from your car, appointment information and car data will be sent via your connection. The car data information consists of a number of signals within the following areas:

  • Service requirement.
  • Function status.
  • Fluid levels.
  • Mileage (distance).
  • The car’s identification number (VIN).
  • The car’s software version for maps and owner’s manual.

The available services can vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Vehicle model/model year

2015.5 model year cars and later equipped with Sensus Connect, and Sensus Navigation (2015.5 applies for cars built after 11 May 2014).

System

Sensus Connect

Sensus Navigation

This article is applicable to

Vehicle model/model year

2015.5 model year cars and later equipped with Sensus Connect, and Sensus Navigation (2015.5 applies for cars built after 11 May 2014).

System

Sensus Connect

Sensus Navigation

Listed under topics

Car systems Maintenance & Service

Related information

Pair your Volvo with a Bluetooth® device Pair a Bluetooth® device with your Volvo Creating and registering a Volvo ID Connect to the Internet via mobile phone (Wi-Fi) Connect to the Internet via a personal SIM card (Volvo On Call) Connect to the Internet via mobile phone (Bluetooth)

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