Common problems with the Book service and repairs service

Common problems with the Book service and repairs service

When using the "Book service and repair" service from the vehicle, a few error messages may appear. This article describes problems that may occur and the error messages that may then appear.

Error messages

When using the "Book service and repair"Applies to certain markets. service, error messages may appear. These are described below together with the reason why.

The available services can vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

An Internet connection is required to perform the request. Do you want to configure the Internet connection?

If this message is shown, you have no Internet connection. Make sure you have an Internet connection and a good signal strength. For information on how to set the Internet connection, see:

P3/P4 - Support site - Choose if you want to configure the Internet connection

No workshop is linked to your vehicle. Select a workshop online at https://www.volvocars.com to be able to receive a booking.

This message is shown if no workshop has been selected and linked to the car. It is not possible to send a booking request until you have registered a preferred workshop/retailer at https://www.volvocars.com.

Note that it can take up to 6 hours before your choice of workshop/retailer at https://www.volvocars.com is linked to the vehicle. Wait and try later.

P3/P4 - Support site - Error message - Select a dealer online at My Volvo to receive a booking

Unable to send previous response. Your vehicle requires a maintenance service. Would you like a service workshop to contact you?

This message is shown if you made a booking request during a previous drive but the vehicle was unable to send your request. If you still want to send a booking request, press YES. Make sure you have an Internet connection, that you have finished creating a Volvo ID and that you have selected the required workshop/retailer at https://www.volvocars.com..

P3/P4 - Support site - Error message - Confirm if you want to be contacted by a dealer

The car has not received a reply from the workshop. Check your Internet connection and your details at https://www.volvocars.com.

This message is shown when you have sent a booking request but not received a response from the workshop. This may be because you do not have a functioning Internet connection or because the workshop has not sent a response yet. This message is shown 48 hours after you sent your request and will continue to be shown until a response is received. Note that it can sometimes take longer to get a reply, e.g. during weekends. Contact your service workshop if you are not sure.

P3/P4 - Support site - Error message - Requested booking proposal has not been retrieved

Vehicle model/model year

2015.5 model year cars and later equipped with Sensus Connect, and Sensus Navigation (2015.5 applies for cars built after 11 May 2014).

System

Sensus Connect

Sensus Navigation

This article is applicable to

Vehicle model/model year

2015.5 model year cars and later equipped with Sensus Connect, and Sensus Navigation (2015.5 applies for cars built after 11 May 2014).

System

Sensus Connect

Sensus Navigation

Listed under topics

Car systems Maintenance & Service

Related information

The service Book service and repairs Using the Book service and repairs service

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