Book service and repair

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Using the Book service and repairs service

The "Book service and repairs" service allows you to manage service, repair and appointment information directly in your Internet-connected vehicle.

Common problems with the Book service and repairs service

When using the "Book service and repair" service from the vehicle, a few error messages may appear. This article describes problems that may occur and the error messages that may then appear.

Filling in and sending a booking request

The "Book service and repair" service allows you to manage service, repair and appointment information directly in your Internet-connected vehicle.

See information about the workshop and future workshop visits

The "Book service and repair" service allows you to see information about your workshop and your future workshop visits directly from your Internet-connected car.

The service Book service and repair

The "Book service and repair" service allows you to manage service, repair and booking information directly in your Internet-connected car.

Send car information

Updated 11/25/2019

Send car information

The "Book service and repair" service allows you to send vehicle data to your workshop directly from your Internet-connected car. Car data allows the workshop to plan for your visit.

Sending vehicle data from the car

Applies to certain markets

You can send car information directly from the car to your workshop. For more information about how to send vehicle data, see the instructions below.

Make sure that the car is connected to the Internet, for more information about how to connect to the Internet, see Connect to the internet via Bluetooth connected phone, Connect to the Internet via your car modem (P-SIM)and Connect to the Internet via your mobile phone (WiFi).

P5-1507 ICON_APP_SCREEN_CAR_INFO

Open the Car Status app from app view in the centre display.

Press the Appointments button.

Press the Send vehicle data button.

A message that vehicle data has been sent is shown at the top of the centre display. You can interrupt the data transfer by pressing the cross in the activity indicator.

Appointment information and vehicle information

When you decide to book a service or send vehicle data from your vehicle, appointment information and vehicle data will be sent via your Internet connection. The car information consists of information in the following areas:

  • service required
  • time since last service
  • function status
  • Fluid levels
  • Odometer reading
  • vehicle identification number (VIN

    Vehicle Identification Number.

    )
  • vehicle software version
  • vehicle's diagnostic information

Note

The available services can vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Vehicle model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC60, XC60 Twin Engine and S90 Twin Engine of model year 2018 onwards

XC40, V60, V60 Cross Country, S60 and S60 Twin Engine of model year 2019 onwards


This article is applicable to

Vehicle model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC60, XC60 Twin Engine and S90 Twin Engine of model year 2018 onwards

XC40, V60, V60 Cross Country, S60 and S60 Twin Engine of model year 2019 onwards


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The service Book service and repairs

The "Book service and repairs" service allows you to manage service, repair and appointment information directly from your Internet-connected vehicle. This article describes the service, as well as what you need to do before you can start to book service and repair from your car.

Data transfer between car and workshop via Wi-Fi

Volvo's workshops use a specific Wi-Fi network for secure data transfer that your car can connect to during a visit. By transferring diagnostic information and software, among other things, via the network, the visits can be simplified and streamlined.

Replying to a booking proposal

Via the vehicle's center display, you can easily choose to accept, reject or ask for a new time at the workshop from where you receive a booking proposal.