The service Book service and repairs

The service Book service and repairs

The "Book service and repairs" service allows you to manage service, repair and appointment information directly from your Internet-connected vehicle. This article describes the service, as well as what you need to do before you can start to book service and repair from your car.

Book service and repair

Applies to certain markets.

This service provides a convenient way to book and communicate with the dealer on servicing and workshop visits directly in your car. Car information is sent to your dealer, who can prepare your workshop visit. The dealer will contact you to book an appointment. For some markets, the system reminds you when an appointment time is approaching and the navigation systemApplies to the Sensus Navigation. can also guide you to the workshop at the appointed time.

Preparations

To use the service, execute the preparatory steps below.

Volvo ID and volvocars.com

Register a Volvo ID. For more information about creating a Volvo ID, see Creating and registering a Volvo ID .

Log in at volvocars.com and carry out the following:

  • Check that the car is linked to your profile.
  • Check that your contact details are correct, in particular your contact address.

Select the Volvo dealer that you wish to contact for servicing and repair.

Note that it takes up to 6 hours from when you have registered your Volvo ID and your Volvo dealer to when the information can be updated in your car.

Prerequisite for booking from car

  • To be able to send appointment information to and receive it from the vehicle, the vehicle must be connected to the Internet. For information on how to connect the car to the internet, see Connect to the Internet via mobile phone (Bluetooth), Connect to the Internet via a personal SIM card (Volvo On Call) or Connect to the Internet via mobile phone (Wi-Fi).
  • Because appointment information is sent via your private phone or P-SIM card subscription (vehicle modem), you will be asked whether you want to send information. You will be asked this once, and after that your answer will be applicable to the selected connection for a limited time.
  • Notifications/pop-up messages must be approved for the service to work and the system to communicate via the car’s screen. Notifications/pop-up messages are active as standard, but if you have deactivated them in the system then you need to reactivate them in order for the service to work. To reactivate the function, press MY CAR in the centre console and then OK/MENU. Then make a selection in Sensus Connect menu Scheduled maintenance & repairDisplay notifications.

To get started with the service and start booking services and repairs, see Using the Book service and repairs service.

The available services can vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Interactive guide for Sensus Connect

Vehicle model/model year

2015.5 model year cars and later equipped with Sensus Connect, and Sensus Navigation (2015.5 applies for cars built after 11 May 2014).

System

Sensus Connect

Sensus Navigation

This article is applicable to

Vehicle model/model year

2015.5 model year cars and later equipped with Sensus Connect, and Sensus Navigation (2015.5 applies for cars built after 11 May 2014).

System

Sensus Connect

Sensus Navigation

Listed under topics

Car systems Maintenance & Service

Related information

Pair your Volvo with a Bluetooth® device Pair a Bluetooth® device with your Volvo Creating and registering a Volvo ID Connect to the Internet via mobile phone (Wi-Fi) Connect to the Internet via a personal SIM card (Volvo On Call) Connect to the Internet via mobile phone (Bluetooth)

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