Creating and registering a Volvo ID

Creating and registering a Volvo ID

To gain access to all connected services you must create a Volvo ID which you then register to your vehicle. This article describes how to create and register a Volvo ID to your vehicle.

Create a personal Volvo ID

To create a Volvo ID you need to register an e-mail address and follow the instructions in the confirmation e-mail received, in order to complete the registration. Create a Volvo ID as follows:

  • Via your Volvo
  • Via the Volvo On Call app

    Only applies to Volvo On Call markets.

  • Via your Volvo retailer, who can help you create a Volvo ID on request.

For more information on Volvo On Call, see Volvo On Call.

If you choose to create, or have already created, a Volvo ID using a method other than via the Volvo ID app in the vehicle's center display, you must also register your Volvo ID to the vehicle in order to access all functions. For more information on how to register your Volvo ID to the vehicle, see the section "Registering your Volvo ID to the vehicle" further down in this article.

To remember when creating a Volvo ID

For security reasons, the username and password you choose when creating your Volvo ID must meet several requirements.

Username:

  • The username must be a valid e-mail address that you have access to.
  • The length of the e-mail address must not exceed a total of 60 characters.

Password:

  • The password must consist of a minimum of eight and a maximum of 20 characters.
  • It must contain upper case letters (A-Z), lower case letters (a-z) and numbers (0-9).
  • The following special characters can also be used (# $%! & '* + ? - / = ^ _ `{|} ~).

To create a Volvo ID via the center console in your Volvo (equipped with Sensus Connect):

On the center console: Press the connection button twice and select Apps.

In the Sensus Connect menu: Select Settings and press OK/MENU.

In the Sensus Connect menu: Select Volvo ID and enter your e-mail address under register Volvo ID. If you have problems entering special characters, see Character wheel and keyboard.

You will receive an e-mail with instructions to complete the process.

P3/P4 - Support site - Connect button

Connect button.

P3/P4 - Support site - Register Volvo ID

Registered e-mail address.

Creating a Volvo ID via the Volvo On Call app

Only applies to Volvo On Call with Sensus Connect markets

This instruction is only applicable to vehicles equipped with Volvo On Call.

Ensure that you have the latest version of the Volvo On Call app

The latest version of the app can be downloaded from e.g. Apple App Store or Google Play.
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Select Create a Volvo ID from the start page and follow the instructions.

When creating a Volvo ID via the Volvo On Call app, you also have to register the e-mail address in the vehicle to get access to a range of internet connected functions.

Registering your Volvo ID in your connected vehicle

To register your Volvo ID in your vehicle and gain access to internet connected functions, ]follow the instructions below:

Create a Volvo ID according to the instructions above (if you do not already have a Volvo ID).

On the center console: Press the connection button twice and select Apps.

In the Sensus Connect menu: Select Settings and then Volvo ID.

In the Sensus Connect menu: Enter your e-mail address under Register Volvo ID. If you have problems entering special characters, see Character wheel and keyboard.

You will get a confirmation message to complete registration.

Incomplete registration of Volvo ID

If you experience problems with Volvo ID in your connected vehicle, ensure that you completed all the steps in the set-up guide (according to the instructions above). You can also check the status of your Volvo ID in your vehicle:

On the center console: Press the connection button twice and select Apps.

In the Sensus Connect menu: Select Settings and then Volvo ID.

The status of your Volvo ID will be shown in the display. If the set-up has been successful, your Volvo ID will be displayed as registered.

If your Volvo ID awaits activation or if your Volvo ID does not appear, see section 'Register Volvo ID in your connected vehicle' above or contact your local Volvo dealer or Volvo Cars customer service.

Delete all personal information

If you sell your Volvo and it is equipped with Sensus Connect, you should remove all personal data from the vehicle and reset the factory Settings. See Delete user data from your Volvo for details.

The available services can vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Interactive guide for Sensus Connect

Vehicle model/model year

2015.5 model year cars and later equipped with Sensus Connect, and Sensus Navigation (2015.5 applies for cars built after 11 May 2014).

System

Volvo On Call

Sensus Connect

Sensus Navigation

This article is applicable to

Vehicle model/model year

2015.5 model year cars and later equipped with Sensus Connect, and Sensus Navigation (2015.5 applies for cars built after 11 May 2014).

System

Volvo On Call

Sensus Connect

Sensus Navigation

Listed under topics

Accounts & Login Volvo On Call

Related information

Volvo ID Problems logging in with Volvo ID Volvo On Call

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