Removing link between vehicle and Volvo On Call app
Your Volvo ID is personal and does not need to be changed or deleted if you sell your vehicle. However, you do need to end ownership, remove the link between the Volvo On Call app and the vehicle, and delete all personal user data from the vehicle.
Log in to the Volvo On Call app. If you do not have access to the app, contact your Volvo retailer and explain that you want to sell your vehicle.
Go to the More tab.
Select Connected vehicles.
Select the relevant vehicle.
Under Ending ownership, select I no longer own this Volvo and then enter your Volvo On Call PIN code. This will erase your user history, your driving journal and other user accounts.
Contact your Volvo retailer who will delete your contact details in their system.
If possible, inform the buyer that he/she should contact an authorized Volvo retailer to reactivate Volvo On Call and give their contact details. Volvo On Call will be active until the subscription expires.