The Volvo Cars app gives you access to connected services and functions that enable you to control your vehicle remotely.

With the help of GPS positioning and GSM technology, Volvo Support can assist you if your vehicle is stolen.Does not apply for vehicles with Google built in.

Theft alert and tracking 

There are different methods for obtaining help in the event of requiring roadside assistance or the emergency services. This article describes how to get in contact with Volvo Support to get the appropriate assistance.

Roadside assistance and emergency services

For vehicles with the Volvo On Call system, Volvo On Call is a subscription service. The subscription includes emergency assistance and security services as well as app services. Vehicles equipped with Google built inApplies for XC40 Recharge (electric vehicle) of model year 2021 and later. S90, S90 Recharge, V90, V90 Recharge, V90 Cross Country, XC60, XC60 Recharge, C40 Recharge (electric vehicle) of model year 2022 and later. are delivered with a subscription for digital services, which provides access to connected functions in the Volvo Cars app as well as additional services. The subscription is valid for 4 years.

Subscription

For vehicles equipped with the Volvo On Call system, Volvo On Call is a subscription service. You can choose between different time periodsAvailable alternatives may vary depending on market. when you extend or reactivate your Volvo On Call subscription.Vehicles equipped with Google built inApplies for XC40 Recharge (electric vehicle) of model year 2021 and later. S90, S90 Recharge, V90, V90 Recharge, V90 Cross Country, XC60, XC60 Recharge, C40 Recharge (electric vehicle) of model year 2022 and later. are delivered with a subscription for digital services, which provides access to connected functions in the Volvo Cars app as well as additional services. The subscription is valid for 4 years.

Extending a subscription

When the vehicle changes owners, there are several steps that need to be carried out to disconnect the previous owner and allow the new owner to connect the Volvo Cars app to the vehicle.

Change of ownership of a vehicle with connected services

Phone numbers for Volvo Support in different markets are listed here.

Volvo Support phone numbers

For vehicles with Volvo On Call, a PIN code is used to verify that a person is authorized to perform Volvo On Call services in a certain vehicle.No PIN code is used for vehicles with Google built in.

 with Sensus Connect PIN

To unlock your vehicle via Volvo SupportServices connected to Volvo Support are limited in some markets. Contact a local Volvo retailer or customer support for more information about functions in your market..

Remote unlocking

The ON CALL button can be used to contact Volvo Support for questions concerning vehicle usage. Operators are available for assistance 24 hours a day.

Customer service

The vehicle's systems that have contact with the Volvo Cars app are programmed to shut down when the vehicle is not used for extended periods of time.

Connected services

Practical information

HELP & SUPPORT

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VOLVO CARS APP