The Volvo Cars app gives you access to connected services and functions that enable you to control your vehicle remotely.

With the help of GPS positioning and GSM technology, Volvo Support can assist you if your vehicle is stolen.Does not apply for vehicles with Google built in.

Theft alert and tracking 

Some preparations are needed before using connected services. Vehicles equipped with Google built in are delivered with digital services.

Getting started with connected services

There are different methods for obtaining help in the event of requiring roadside assistance or the emergency services. This article describes how to get in contact with Volvo Support to get the appropriate assistance.

Roadside assistance and emergency services

For vehicles with the Volvo On Call system, Volvo On Call is a subscription service. The subscription includes emergency assistance and security services as well as app services. Vehicles equipped with Google built inApplies for XC40 Recharge (electric vehicle) of model year 2021 and later. S90, S90 Recharge, V90, V90 Recharge, V90 Cross Country, XC60, XC60 Recharge, C40 Recharge (electric vehicle) of model year 2022 and later. are delivered with a subscription for digital services, which provides access to connected functions in the Volvo Cars app as well as additional services. The subscription is valid for 4 years.

Subscription

For vehicles equipped with the Volvo On Call system, Volvo On Call is a subscription service. You can choose between different time periodsAvailable alternatives may vary depending on market. when you extend or reactivate your Volvo On Call subscription.Vehicles equipped with Google built inApplies for XC40 Recharge (electric vehicle) of model year 2021 and later. S90, S90 Recharge, V90, V90 Recharge, V90 Cross Country, XC60, XC60 Recharge, C40 Recharge (electric vehicle) of model year 2022 and later. are delivered with a subscription for digital services, which provides access to connected functions in the Volvo Cars app as well as additional services. The subscription is valid for 4 years.

Extending a subscription

When the vehicle changes owners, there are several steps that need to be carried out to disconnect the previous owner and allow the new owner to connect the Volvo Cars app to the vehicle.

Change of ownership of a vehicle with connected services

Phone numbers for Volvo Support in different markets are listed here.

Volvo Support phone numbers

For vehicles with Volvo On Call, a PIN code is used to verify that a person is authorized to perform Volvo On Call services in a certain vehicle.No PIN code is used for vehicles with Google built in.

 with Sensus Connect PIN

To unlock your vehicle via Volvo SupportServices connected to Volvo Support are limited in some markets. Contact a local Volvo retailer or customer support for more information about functions in your market..

Remote unlocking

The ON CALL button can be used to contact Volvo Support for questions concerning vehicle usage. Operators are available for assistance 24 hours a day.

Customer service

The vehicle's systems that have contact with the Volvo Cars app are programmed to shut down when the vehicle is not used for extended periods of time.

Availability for connected services

Practical information

With some phones, it is possible to give the Volvo Cars app access to your calender and receive event reminders 24 hours in advance directly in the app. It is also possible to get directions to the planned event sent from the app to the vehicle.

Calendar function with the Volvo Cars app

With a virtual assistant like Siri, you can use your voice to control certain Volvo Cars app functions. You can, for example, check that the doors are locked.

Voice control in the Volvo Cars app

You can see your vehicle's status and maintenance messages in the Volvo Cars app. These can notify you if anything needs to be reviewed or rectified.

Maintenance messages in the Volvo Cars app

Frequently Asked Questions regarding the Volvo Cars app

If you have a Volvo On Call subscription, you can use the Volvo Cars app to control your vehicle through various app functions.Some functions require that both the vehicle and the mobile device have cellular coverage or another Internet connection.

The Volvo Cars app

If your vehicle is equipped with Volvo's navigation system Sensus Navigation*, you can use the Volvo Cars app to send destinations such as hotels, stores, movie theaters and restaurants to the vehicle and make the destination available in the navigation system.

Sending a destination to the vehicle's navigation system with the Volvo Cars app

This article describes problems that may arise when logging in with Volvo ID. For example if you have forgotten your password or your Volvo ID username.The article applies for XC90 from model year 2016 to model year 2019. S90 and V90 from model year 2017 to model year 2019. XC40 and XC60 from model year 2018 to model year 2019. S60 and V60 of model year 2019.

Problems logging in with Volvo ID

You can create shortcuts to the functions offered in the Volvo Cars app. Available functions vary depending on the vehicle model and model year.

Shortcuts to the Volvo Cars app

The Volvo Cars app is compatible with various mobile devices and operating systems.

Devices compatible with the Volvo Cars app

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.If you are having problems logging in with your Volvo ID, see <a href="?id=f9478c15623c1a9ec0a8015169acb654&amp;documentType=supportArticle">Problems logging in with Volvo ID</a> instead.The article applies for the following models: XC90 from model year 2016 to model year 2019, S90 and V90 from model year 2017 to model year 2019, XC40 and XC60 from model year 2018 to model year 2019, and S60 and V60 of model year 2019. If the information doesn't apply to your vehicle/model year, see <a href="?id=8ef4b5e5ab600aadc0a801512409b2f0&amp;documentType=supportArticle"> Volvo ID</a> instead.

Volvo ID

To use the Volvo Cars app's services, the app must first be connected to the vehicle. You also need a Volvo ID, which can be created the first time the Volvo Cars app is started or at volvocars.com.

Connecting the Volvo Cars app to the vehicle

This article describes common problems logging in with Volvo ID. For example if you have forgotten your password or your Volvo ID username. The article applies for V40, V70, XC70 and S80 from model year 2015 to model year 2019. S60, V60 and XC60 from model year 2014 to model year 2018.

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.If you are having problems logging in with your Volvo ID, see <a href="?id=e0536490ab137568c0a801516d21b683&amp;documentType=supportArticle">Problems logging in with Volvo ID</a> instead.The article applies for V40, V70, XC70 and S80 from model year 2015 to model year 2019 as well as S60, V60 and XC60 from model year 2014 to model year 2018. If the information doesn't apply to your vehicle/model year, see <a href="?id=15da4ae65cc555d5c0a801512730c0d7&amp;documentType=supportArticle"> Volvo ID</a> instead.

The Volvo Cars app can automatically create a drive log which allows you to view a summary of your car journeys. You can categorize and name trips, export the driving journal, and more.

Managing driving journals with the Volvo Cars app

You can enter or change the name of the vehicle in the Volvo Cars app.

Entering the name of the vehicle in the Volvo Cars app

The Volvo Cars app can automatically create a drive log which allows you to view a summary of your car journeys. The data is visible from all the accounts connected to the vehicle.

Driving journal with the Volvo Cars app

In the Volvo Cars app you can find information on the vehicle's charging via the lightning icon in the <img class="symbol web-textsymbol" src="{{|DCSBlobStorageUrl|}}\imgfcde31f0ea80a11ec0a801526ed0977f_1_--_--_VOICEpnghigh.png"> tab.

Managing battery and charging functions in the Volvo Cars app

The Volvo Cars app shows the actual lock status and you can lock and unlock the vehicle remotely.

Locking function in the Volvo Cars app

To gain access to all connected services you must create a Volvo ID and then register it to your vehicle. This article describes how to create and register a Volvo ID to your vehicle.The article applies for XC90 from model year 2016 to model year 2019. S90 and V90 from model year 2017 to model year 2019. XC40 and XC60 from model year 2018 to model year 2019. S60 and V60 of model year 2019.

Create and register a Volvo ID

With the Volvo Cars app, the vehicle's engine can be started remotely to warm up or cool down the vehicle to a comfortable temperature.Vehicles with automatic transmissions only.

Remote Start of the vehicle using the Volvo Cars app

In the Volvo Cars app, you can see the location of your vehicle on a map. The map also shows your own position, i.e. the position of your mobile device. You can use the app to command the vehicle to honk the horn and/or flash the turn signals to make it easier to find the vehicle.

Finding the vehicle using the Volvo Cars app

The Volvo Cars app can be connected to an Apple Watch.

Using the Volvo Cars app with an Apple Watch

This article describes how to manage your Volvo ID, e.g. how to change your password or delete your Volvo ID.

Manage your Volvo ID

Service can be scheduled in the Volvo Cars app.Applies to certain markets.

Booking service with the Volvo Cars app*

To gain access to all connected services you must create a Volvo ID which you then register to your vehicle. This article describes how to create and register a Volvo ID to your vehicle.The article applies for V40, V70, XC70 and S80 from model year 2015 to model year 2019. S60, V60 and XC60 from model year 2014 to model year 2018.

Creating and registering a Volvo ID

You can get help from the Volvo Cars app to remote start the climate system to adjust the passenger compartment's temperature before departure.

Connected services

Practical information

Volvo Cars app

HELP & SUPPORT

CONTACT US

VOLVO CARS APP