Problems logging in with Volvo ID
This article describes common problems logging in with Volvo ID. For example if you have forgotten your password or your Volvo ID username.
The article applies for V40, V70, XC70 and S80 from model year 2015 to model year 2019. S60, V60 and XC60 from model year 2014 to model year 2018.
Common problems
Forgotten your password
To reset your password, follow the instructions below:
Login error after creating a new account
Sometimes there may be a delay in the process which can lead to an account not being available immediately after it being created. Try again after 24 hours and if the problem persists contact your local Volvo dealer or Volvo Cars customer service for further assistance.
What is my Volvo ID (user name)?
If you have connected your Volvo ID to your vehicle, you can also access your Volvo ID from your center console under Settings>Internet settings>Volvo ID. Your Volvo ID is the same as the registered email address/cellular phone number.
Unlock your Volvo ID
After 5 failed login attempts to the Volvo Cars app1, your account will be locked for 15 minutes. You can then try again to log in.
Login error after changing Volvo ID (username)
Make sure that you have received a confirmation (email or text message) and confirmed your new username. When this has been done you should be able to login using the new username. If you did not receive the confirmation message, your old username will remain. Login and try to change your username again (see Manage your Volvo ID for details). If you need further assistance, contact your local Volvo dealer or Volvo Cars customer service.
Login error after changing password
Try logging in with your previous password. If this fails, see the instructions for ”Forgotten your password” above to reset your password.
Account registered to another market
An account is registered to a specific market and cannot be moved to a different market. To reuse the same e-mail address we advise you to first delete your account for the old market (see Manage your Volvo ID for instructions) and then create a new account for the new market (see Creating and registering a Volvo ID for instructions).
E-mail error
If you did not receive a confirmation message after registration, check that you provided a valid e-mail address and that the message was not stopped by a junk mail filter. Try to register your e-mail address again, see Creating and registering a Volvo ID .
Changed email address
If you still have access to your previous email address, you can change the email address used for your Volvo ID. If you no longer have access to your previous email address, you can create a new Volvo ID with your current email address.
Further assistance
If you have not found a solution to a problem relating to Volvo ID and need more help, contact your local Volvo dealer or Volvo Cars Customer Service.