Creating and registering a Volvo ID

Create a personal Volvo ID

To create a Volvo ID, you must register an email address or a cell phone number and follow the instructions in the confirmation message sent to you. Create a Volvo ID as follows:

If you choose to create, or have already created, a Volvo ID using a method other than via the Volvo ID app in the vehicle's center display, you must also register your Volvo ID to the vehicle in order to access all functions. For more information on how to register your Volvo ID to the vehicle, see the section "Registering your Volvo ID to the vehicle" further down in this article.

To remember when creating a Volvo ID

For security reasons, the username and password you choose when creating your Volvo ID must meet several requirements.

To create a Volvo ID via the center console in your Volvo (equipped with Sensus Connect):

On the center console: Press the connection button twice and select Apps.

In the Sensus Connect menu: Select Settings and press OK/MENU.

In the Sensus Connect menu: Select Volvo ID and enter your email address/cell phone number under register Volvo ID. If you have problems entering special characters, see Character wheel and keyboard.

You will receive a message with instructions for completing the process.

Creating a Volvo ID via the Volvo Cars app2

This instruction is only applicable to vehicles equipped with Volvo On Call.

When creating a Volvo ID via the Volvo Cars app, you also have to register your Volvo ID in the vehicle to get access to a range of online functions.

Registering your Volvo ID in your connected vehicle

To register your Volvo ID in your vehicle and gain access to internet connected functions, ]follow the instructions below:

Create a Volvo ID according to the instructions above (if you do not already have a Volvo ID).

Ensure that your vehicle is connected to the internet. For further information, see Connect to the Internet via mobile phone (Bluetooth), Connect to the Internet via a personal SIM card (Volvo On Call) or Connect to the Internet via mobile phone (Wi-Fi).

On the center console: Press the connection button twice and select Apps.

In the Sensus Connect menu: Select Settings and then Volvo ID.

In the Sensus Connect menu: Enter your Volvo ID under Register Volvo ID. If you have problems entering special characters, see Character wheel and keyboard.

You will receive a confirmation (email or text message) to complete registration.

Incomplete registration of Volvo ID

If you experience problems with Volvo ID in your connected vehicle, ensure that you completed all the steps in the set-up guide (according to the instructions above). You can also check the status of your Volvo ID in your vehicle:

On the center console: Press the connection button twice and select Apps.

In the Sensus Connect menu: Select Settings and then Volvo ID.

The status of your Volvo ID will be shown in the display. If the set-up has been successful, your Volvo ID will be displayed as registered.

If your Volvo ID awaits activation or if your Volvo ID does not appear, see section 'Register Volvo ID in your connected vehicle' above or contact your local Volvo dealer or Volvo Cars customer service.

Delete all personal information

If you sell your Volvo and it is equipped with Sensus Connect, you should remove all personal data from the vehicle and reset the factory Settings. See Delete user data from your Volvo for details.