Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example if you have forgotten your password or your Volvo ID username.

The article applies for XC90 from model year 2016 to model year 2019. S90 and V90 from model year 2017 to model year 2019. XC40 and XC60 from model year 2018 to model year 2019. S60 and V60 of model year 2019.

Common problems

Below is a list of common problems and solutions when logging in with Volvo ID.

Forgotten your password

To reset your password in the Volvo Cars app1, follow the instructions below:

Start the Volvo Cars app.
Select "Log in"
Press "Forgotten password?" and follow the instructions.

Login error after creating a new account

Sometimes there may be a delay in the process which can result in an account not being available directly after it has been created. Try again after 24 hours and if the problem persists contact your local Volvo dealer or Volvo Cars customer service for further assistance.

What is my Volvo ID (user name)?

If you have connected your Volvo ID to your vehicle, you can also access your user name in the Volvo ID app, which is in the center display's application view. Your Volvo ID is the same as the registered email address/cellular phone number.

Unlock your Volvo ID

After 5 failed login attempts to the Volvo Cars app1, your account will be locked for 15 minutes. You can then try again to log in.

Login error after changing Volvo ID (user name)

Make sure that you have received a confirmation (email or text message) and confirmed your new username. When this has been done you should be able to login using the new username. If you did not receive the confirmation message, your old username will remain. Log in and try to change your user name again, for further information, see Manage your Volvo ID.

Login error after changing password

Try logging in with your previous password. If this fails, see the instructions for ”Forgotten your password” above to reset your password.

Account registered to another market

An account is registered to a specific market and cannot be moved to a different market. To be able to reuse the same email address/cell phone number, we advise you to first delete your account for the old market (see Manage your Volvo ID for instructions) and then create a new account for the new market (see Create and register a Volvo ID for instructions).

E-mail error

If you did not receive a confirmation message after registration, check that you provided a valid e-mail address and that the message was not stopped by a junk mail filter. Try to register your e-mail address again, see Create and register a Volvo ID .

Changed email address

If you still have access to your previous email address, you can change the email address used for your Volvo ID. If you no longer have access to your previous email address, you can create a new Volvo ID with your current email address.

Further assistance

If you have not found the solution to a problem regarding Volvo ID and need further assistance, contact your local Volvo dealer or Volvo Cars customer service.


The available services can vary over time and depend on equipment level and market.
  1. 1 Only available in certain markets.

This article is applicable to

    Vehicle model/model year
  • XC90 and XC90 Twin Engine of model year 2016 onwards

  • S90, V90 and V90 Cross Country of model year 2017 onwards

  • XC60, XC60 Twin Engine and S90 Twin Engine of model year 2018 onwards

  • XC40, V60, V60 Cross Country, S60 and S60 Twin Engine of model year 2019 onwards

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