Problems logging in with Volvo ID
This article describes problems that may arise when logging in with Volvo ID. For example if you have forgotten your password or your Volvo ID username.
The article applies for XC90 from model year 2016 to model year 2019. S90 and V90 from model year 2017 to model year 2019. XC40 and XC60 from model year 2018 to model year 2019. S60 and V60 of model year 2019.
Below is a list of common problems and solutions when logging in with Volvo ID.
Forgotten your password
To reset your password in the Volvo Cars app1, follow the instructions below:
Login error after creating a new account
Sometimes there may be a delay in the process which can result in an account not being available directly after it has been created. Try again after 24 hours and if the problem persists contact your local Volvo dealer or Volvo Cars customer service for further assistance.
What is my Volvo ID (user name)?
If you have connected your Volvo ID to your vehicle, you can also access your user name in the Volvo ID app, which is in the center display's application view. Your Volvo ID is the same as the registered email address/cellular phone number.
Unlock your Volvo ID
After 5 failed login attempts to the Volvo Cars app1, your account will be locked for 15 minutes. You can then try again to log in.
Login error after changing Volvo ID (user name)
Make sure that you have received a confirmation (email or text message) and confirmed your new username. When this has been done you should be able to login using the new username. If you did not receive the confirmation message, your old username will remain. Log in and try to change your user name again, for further information, see Manage your Volvo ID.
Login error after changing password
Try logging in with your previous password. If this fails, see the instructions for ”Forgotten your password” above to reset your password.
Account registered to another market
An account is registered to a specific market and cannot be moved to a different market. To be able to reuse the same email address/cell phone number, we advise you to first delete your account for the old market (see Manage your Volvo ID for instructions) and then create a new account for the new market (see Create and register a Volvo ID for instructions).
If you did not receive a confirmation message after registration, check that you provided a valid e-mail address and that the message was not stopped by a junk mail filter. Try to register your e-mail address again, see Create and register a Volvo ID .
Changed email address
If you still have access to your previous email address, you can change the email address used for your Volvo ID. If you no longer have access to your previous email address, you can create a new Volvo ID with your current email address.
If you have not found the solution to a problem regarding Volvo ID and need further assistance, contact your local Volvo dealer or Volvo Cars customer service.