Volvo On Call with Sensus Connect

39 Results

Connect to the Internet via a personal SIM card (Volvo On Call)

To be able to connect to the Internet via a personal SIM card, your Volvo has to be equipped with Sensus Connect and Volvo On Call. When you have created an Internet connection, it is recommended that you disable the PIN code lock so that you can automatically connect to the Internet.

Volvo On Call app: Voice control with Siri

With Siri, you can control certain Volvo On Call functions using voice control. You can, for example, ask how much fuel is remaining or check that the doors are locked.

Theft alert and tracking

With the aid of GPS positioning and GSM technology, Volvo On Call acts as an aid if your car should be stolen. You can receive assistance with these services by contacting Volvo On Call service center.

Getting started with Volvo On Call with Sensus Connect

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to vehicles of model year 2017 onwards, as well as XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Volvo On Call-app

As a Volvo On Call user you have access to an app, which enables you to keep in contact with your vehicle via different app functions. This article describes how to download the app, as well as a selection of available app functions.

Roadside assistance and emergency services via Volvo On Call

There are different methods for obtaining help in the event of requiring roadside assistance or the emergency services. This article describes how to get in contact with Volvo On Call service center to get the appropriate assistance.

Activating data sharing when starting a connected service or app

If you have not activated data sharing for a connected service or for downloaded apps, you can do this when starting them in your center display. The first time you start a service, or after e.g. a factory reset or certain software updates, you must also accept Volvo's terms and conditions for connected services.

Manage Volvo On Call with Sensus Connect subscription

Volvo On Call is a subscription service. The subscription includes emergency assistance and security services as well as app services. The article describes how to manage your Volvo On Call subscription.

Available Volvo On Call app functions per Volvo model

The Volvo On Call app contains many features and the ones you have depends on which Volvo model you have. This article provides an overview of available Volvo On Call app services for the different Volvo models.

Volvo On Call Compatible devices

The mobile devices that are compatible with the Volvo On Call app are presented below.

Extend your Volvo On Call subscription

You can choose between different time periods when you extend or reactivate your Volvo On Call subscription.

Data sharing settings for Volvo On Call

Data sharing for the Volvo On Call service is activated as default. This means that you do not have to activate data sharing for this service when you buy a new vehicle or after e.g. a factory reset.

Volvo On Call-app

As a Volvo On Call user you have access to the Volvo On Call app, which enables you to keep in contact with your vehicle via different app functions. This article describes how to download the app, as well as available app functions.

Connect the Volvo On Call with Sensus Connect app to your Volvo

To use Volvo On Call app services, you must connect the Volvo On Call with Sensus Connect app to your vehicle. This article describes how.

Switch off data sharing and personal information for different systems

For certain vehicle models, individual systems may need resetting if you do not want them to share data from your vehicle. See section "This article is relevant to" to see if this text is relevant to your vehicle. Note that you will not be able to use your functions fully if some functionality is switched off.

Volvo On Call with Sensus Connect - change of owner

If you purchase a pre-owned vehicle that is equipped with Volvo On Call with Sensus Connect there are a few steps you need to carry out before you can use the Volvo On Call with Sensus Connect services. The steps are described in this article.

Settings for privacy and data sharing are unique for each driver profile

Updated 11/25/2019

Settings for privacy and data sharing are unique for each driver profile

When you begin to use a new driver profile, the data sharing settings for the profile are set to the vehicle's default settings and are deactivated.

If you choose to begin using a new driver profile, data sharing will be activated for the connected services that will be used by the profile. This even applies if you previously activated data sharing for connected services for other driver profiles.

Sometimes after a workshop visit or software update, some settings in your vehicle may have been reset to their default settings. Since the data sharing settings are unique for each driver profile, data sharing must be reactivated individually for each profile.

Note

When you buy a Volvo, the dealer can often provide assistance with settings in the vehicle and go through the various setting options with you. Among other things, this could mean that data sharing was already activated for connected services in the new car at the time of delivery.

If you then begin using a new driver profile, the data sharing settings for the new profile will be deactivated and must then be activated for the connected services you want to use. This also applies to data sharing settings for downloaded apps.

Checking which driver profile is in use

The data sharing settings may look different for different driver profiles in your vehicle. For example, one profile may have data sharing activated for only one service, while another has activated the function for all services and downloaded apps.

If some apps or connected services do not seem to work properly in your vehicle, for example if you have been asked on a number of occasions to allow data sharing for certain functions, check which driver profile is active and for which services the profile has activated data sharing.

You can change driver profile under Profile in the top view in your center display.

You can choose to activate data sharing for the connected services you want to be able to use in a driver profile, but the changes will only be temporary if the settings of the profile have been protected and saved. This is because if a driver profile has been protected, all settings will be restored to the last saved value when the vehicle is switched off and locked.

To save changes made in a protected driver profile, go to SettingsSystemDriver ProfilesEdit Profile in your center display and tap to save changes for a profile at the bottom of the screen.

Vehicle model/model year

XC90 and XC90 Twin Engine of model year 2016 and later with installed or updated software available from November 2017 onwards

S90, V90 and V90 Cross Country of model year 2017 and later with installed or updated software available from November 2017 onwards

XC60, XC60 Twin Engine and S90 Twin Engine of model year 2018 and later with installed or updated software available from November 2017 onwards

XC40, V60, V60 Cross Country, S60 and S60 Twin Engine of model year 2019 onwards


This article is applicable to

Vehicle model/model year

XC90 and XC90 Twin Engine of model year 2016 and later with installed or updated software available from November 2017 onwards

S90, V90 and V90 Cross Country of model year 2017 and later with installed or updated software available from November 2017 onwards

XC60, XC60 Twin Engine and S90 Twin Engine of model year 2018 and later with installed or updated software available from November 2017 onwards

XC40, V60, V60 Cross Country, S60 and S60 Twin Engine of model year 2019 onwards


Did this help?

Volvo On Call app: Manage driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. This article describes how to manage the driving journal. For example, how to group trips, switch off the Driving journal or how to export a trip.

Privacy and data sharing

Many connected services and apps need to be able to send and receive information and data. The data sharing function for your connected services and apps is deactivated as default. To use certain connected services and apps in the vehicle, you must manually activate data sharing for them.

Volvo On Call app: Driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. The data is visible from all the accounts that you have connected to your car.

Using Volvo On Call with wearables

As a Volvo On Call user, you get access to an app that you can connect to your smart watches. With Volvo On Call you can start the parking heater and lock your Volvo directly from a smart watch for example. You can also use Volvo On Call functions with other wearables. Here you will find which Volvo On Call functions are available for different wearables and the requirements that must be met in order for you to get started and use the functions.

Volvo On Call app: Locking and unlocking the vehicle

In the Volvo On Call app, you can view the current lock status and lock and unlock the vehicle remotely. The vehicle can also be unlocked via the Volvo On Call customer service center.

Getting started with Volvo On Call with Sensus Connect

Volvo On Call is an integrated assistance system with an app that enables you to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to vehicles of model years 2012-2016 equipped with Volvo On Call.

Volvo On Call with Sensus Connect - change of owner

If you purchase a pre-owned vehicle that is equipped with Volvo On Call with Sensus Connect there are a few steps you need to carry out before you can use the Volvo On Call with Sensus Connect services. The steps are described in this article.

Use Wi-Fi Hotspot (Volvo On Call with Sensus Connect)

Vehicle's equipped with Sensus Connect and Volvo On Call with Sensus Connect can establish a Wi-Fi Hotspot to share internet with other devices in the vehicle.

Switch connection between personal SIM card and cell phone

Sometimes it may be necessary to switch connection via personal SIM card to use the cell phone as internet connection for your vehicle, for example when driving abroad. This article applies to vehicles equipped with Sensus Connect and Volvo On Call.

Contact Volvo On Call service center

Information on how you can contact the Volvo On Call service center.

Volvo On Call

Volvo On Call is an integrated assistance system with an app that enables you to control your Volvo remotely. With the Volvo On Call app you can lock your vehicle, read off the instrument panel and control the climate in your vehicle remotely by a simple press in the app.

Volvo On Call with Sensus Connect (Stand by)

To save the battery when the vehicle is not being used for long periods of time, the Volvo On Call system is programmed to switch to standby.

Using Volvo On Call with wearables

As a Volvo On Call user, you get access to a mobile app that you can connect to your smart watch. With Volvo On Call you can start the parking heater and lock your Volvo directly from a smart watch for example. You can also use Volvo On Call functions with other wearables. Here you will find which Volvo On Call functions are available for different wearables and the requirements that must be met in order for you to get started and use the functions.

Volvo On Call with Sensus Connect - Languages and countries

This article describes which markets Volvo On Call is available in as well as which languages the Volvo On Call app is available in.

Volvo On Call with Sensus Connect Information messages

This article gives examples of information messages that may appear when Volvo On Call is inoperative.

Volvo On Call app: Operating remote start of the car

ERS – Engine Remote Start allows you to start your vehicle remotely via the Volvo On Call app in order to cool down or warm up your vehicle before you use it.The following information only applies to the V70, XC70 and S80 of model year 2015 and later, and the S60, V60 and XC60 of model years 2015 to 2018 equipped with Volvo On Call.

Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. With the Volvo On Call with Sensus Connect app you can lock your vehicle, read the instrument panel and precondition the vehicle via ERS – Engine Remote Start. This article describes Volvo On Call with Sensus Connect's functions and advantages.

Activating data sharing for connected services and downloaded apps through the settings menu

You can activate data sharing for connected services and downloaded apps through the settings menu in your center display.

Volvo On Call app: for hybrid vehicles

The functions for the Volvo On Call app may differ between different Volvo models. As the owner of a hybrid car, you have access to Volvo On Call functions that show battery and charging status or help you find the nearest charging station.

Volvo On Call app: Managing Engine Remote Start

Engine Remote Start (ERS – Engine Remote Start) enables you to use the Volvo On Call app to start the vehicle remotely to cool down or warm up the passenger compartment before you drive.The following information does not apply to the V70, XC70 and S80 of model year 2015 and later, or to the S60 and V60, XC60 of model years 2015 to 2018 equipped with Volvo On Call

Volvo On Call with Sensus Connect Information messages

This article gives examples of the information messages that appear when Volvo On Call is not working.

Delete user data from your Volvo

If you are to sell a Volvo that is equipped with Sensus Connect, you should delete all personal data from the vehicle and restore the vehicle to its original factory settings.