UPDATE ON COVID-19 SITUATION

Volvo Cars and our retailers are prepared and ready to help.

Personal safety is at the heart of Volvo’s purpose - providing freedom to move in a personal, sustainable and safe way. To ensure we fulfill this mission, we are taking the following steps to serve you in response to the developing coronavirus (COVID-19) situation. 

Personal safety.
The safety of you, our customer, and our team members are our top priorities. To support Volvo retailers, and help ensure they provide a safe environment and experience for you and their team, we have provided guidelines based on advice from health professionals that can help limit exposure to the virus, these guidlines are in adherence to the health and safety directives from the Egyptian Ministry of Health and have so far taken all recommended and necessary measures.

These include:

    - Frequent sanitization of the interior and exterior of our vehicles on display, as well as customers’ vehicles, which we deliver and service.
    - Placing hand sanitizers for guests at all entry and exits.
    - Implementation of additional hygiene and cleaning training for our housekeeping teams.

These guidelines relate to both our facilities and cars.

Volvo Cars’ Egypt offices remain open for business with colleagues who can work remotely now doing so. We are taking multiple steps to minimize health risks to our teammates including enhanced cleaning procedures.

Available to support you and your Volvo.
Our customer care and retailer support teams continue to function normally. We have strong contingency plans in place, and robust technology that will allow us to run our operations remotely if necessary. Our Roadside Assistance remains fully operational and our retail partners can be contacted as normal.

Working Hours
Due to the cerfuw applied in Egypt and until further notice, our working hours has changed to be
Showrooms:       from 10 am till 4 pm, Sunday to Thursday.
Service center:    from 9 am till 4 pm, Sunday to Thursday.

And because your safety is our number 1 priority, now the car service is one call away.Our team of car service experts can now come right to your door, maintaining your car without compromising your health, available from Sunday to Thursday from 10 am till 4pm, 24hr advance booking is required.

Additional assistance.
If you have additional questions do contact your local dealer or our customer care centre at 19399
As new developments emerge regarding the coronavirus, we will update you on any changes to our operations.

Contact us