Volvo Assistance

Automatic collision alarm with Volvo Assistance

Updated 5/16/2022

Automatic collision alarm with Volvo Assistance

If a collision occurs, the car reports this automatically to Volvo Assistance, or an emergency call centre, which can send out emergency assistance.

Volvo AssistanceAvailable services vary depending on market.

When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt pretensioners or airbags, the car automatically calls Volvo Assistance and a message is sent containing the position of the car, among other things.

Volvo Assistance tries to establish verbal contact with the car's driver and to find out the extent of the collision and the need for help.

Volvo Assistance then contacts the necessary assistance (police, ambulance, recovery, etc.).

If verbal contact cannot be established, Volvo Assistance contacts the relevant authorities that assist with appropriate action.

Emergency call centreApplies to markets where Volvo Assistance is not offered.

When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt tensioners or airbags, a signal will be automatically sent directly to an emergency call centre.

  1. The emergency call centre tries to establish verbal contact with the car's driver and to find out the extent of the collision and the need for help.
  2. The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).

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