Volvo Assistance

Volvo Assistance

Updated 5/30/2022

Volvo Assistance

The and SOS buttons in the roof can provide extra security and assistance, such as if the car doesn't start, in the event of a puncture, or in the event of an accident, for example.

P5-2222-iCup-Over Head Console

The functions are available via the and SOS buttons in the car's roof.

In the event of an accident, emergency assistance such as ambulance or police can be sent to the car. Roadside assistance can be called for less urgent problems, such as a puncture.


The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

You can use the button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.

System for Volvo Assistance

The buttons in the roof are linked to the car's safety and alarm systems as well as other systems in the car, such as locking and climate control. The car has a built-in modem for communication with Volvo Assistance and the Volvo Cars app. GNSS (Global Navigation Satellite System) is used to locate the car.

Processing of personal data

Certain information, including personal data, will need to be processed in order for you to be able to make use of all the functions in connection with the service. Read more about terms and conditions and privacy at

Contacting Volvo Assistance

To contact Volvo Assistance, use the car's button or the Volvo Cars app.


All calls with Volvo Assistance may be recorded.

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