News & Events
News and Events about Volvo Cars Thailand
Volvo Cars continually adhere to world-class service standards.
Volvo Personal Service (VPS) certification is
now available at the “MW Motor One Nonthaburi” Volvo showroom
BANGKOK - Volvo Cars Thailand has announced that MW Motor One Co., Ltd., a distributor and service center of Volvo cars, are now officially Volvo Personal Service (VPS) certified and are ready to provide comprehensive, world-class services to customers in Bangkok and surrounding areas. Volvo Car Thailand plans to upgrade the efficiency of all Volvo service centers to the same world-class standards in every branch to ensure Volvo customers in all regions receive the same uncompromised levels of before and after-sales service. This dedication to providing an exemplary customer experience has always been important to Volvo and in the current situation curbing the potential threat of COVID-19 is a priority in all distribution and service centres, ensuring a safe environment for every customer and staff member. To achieve this, exact vehicle pick-up times are allotted, appropriate social distancing space is provided in the customer area, and continual thorough cleaning is undertaken in the common areas across all possible touchpoints and of course, every customer’s car is expertly cleaned before delivery.
Every Volvo customer who comes into a Volvo Personal Service (VPS) service center can be assured of the highest standards of service efficiency as they are appointed their own personal service technician (PST) who will take care of their car. Individual technicians communicate directly with customers, test the car with the customer present, as well as provide explanations or recommendations directly to customers. Instead of one technician working on the car, several technicians work together as a focused team – like in a racing pit-stop. In this way, the work can be done more efficiently and always 100% correct from the start since routines and quality checks till car return back. Standard VPS service centres also have LEAN Management. Volvo Workshop will be able to reduce the lead times to less than half, the job takes so short time. Then customers can wait while it’s done and spare themselves the trip from the workshop and back. Instead they can relax in a comfortable lounge, have a coffee, read a paper or perhaps go online with their laptop or smartphone via the free Wi-Fi. Alternatively, they can even take a walk through the beautiful showroom, test drive a new model, or have a conversation with the showroom staff and learn about the latest Volvo models. This experience has been designed to deliver the utmost comfort and peace of mind to every customer who steps into the service centres, providing the opportunity to develop a trusted relationship between Volvo owners and the technicians and service centre staff.
Mr. Chris Wailes, Managing Director of Volvo Cars (Thailand) Co., Ltd. said, “We would like to congratulate MW Motor One Nonthaburi for their Volvo Personal Service (VPS) certification and their ability to provide more comprehensive premium vehicle maintenance services to Volvo customers, this new level of service perfectly complements their world-class showcasing of innovative cars to customers in the Thai market. Volvo Cars Thailand always works closely with all showrooms and service centers to continuously improve efficiency to provide service standards that exceed expectations and create a good experience for customers throughout their entire ownership journey. This is what we have always adhered to in our operations and is perfectly in line with our philosophy of People are the Core of Everything We Do."
The Volvo MW Motor One showroom, Nonthaburi, has an expansive area covering 1,200 square meters, designed under the concept of the Volvo Retail Experience (VRE) to provide contemporary luxury in true Scandinavian style. This welcoming area is divided into 2 dedicated zones, the first being the Volvo car showroom, created to evoke the utmost in elegance and warmth. The highlight is the large living room, which is an oasis of calm, decorated in natural tones for a feeling of pure serenity. Moreover, it’s fully equipped with amenities such as Wi-Fi internet access, as well as a minibar serving snacks and beverages throughout the day.
Next, we have the Volvo Personal Service (VPS) standard vehicle service zone. In Volvo Personal Service workshops, a glassed opening to the workshop area so that customer can see PST is taking care of their cars in every process. This transparency helps build trust and it also enables customers and PSTs to connect visually on arrival.
Mr. Worasak Chanphaiboonrat, Group Executive Director of MW Motor One Company Limited said, “MW Motor One introduced the Volvo Retail Experience (VRE) showroom service standards in early 2020, and ever since we have continued to develop the efficiency of the service centre. Even in challenging times like today, we strive to provide world-class service both before and after the sale to customers in Bangkok and surrounding provinces. Today, we are pleased to be upgrading our maintenance efficiency to the Volvo Personal Service (VPS) level to reassure our customers and show that we always take good care of their cars and help them to save time waiting to pick up their cars every time they come to use our services at MW Motor One.”
For more information about the product and the list of Volvo service centres, call the hotline 02-305-4499. You can view the latest company activities at www.volvocars.com/th
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