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News and Events about Volvo Cars Thailand
Volvo Car Thailand introduces
"Volvo Personal Service (VPS)"
Enhancing after-sales service
with a personal technical team
to guarantee a premium maintenance experience and best-in-class services
Volvo Car (Thailand) strategically partners with its official dealers nationwide to offer an exclusive “Volvo Personal Service (VPS)” with a commitment to offering best-in-class services and a customer experience that goes beyond expectations.
The concept of VPS has been created to make life easier and satisfy the needs of all Volvo owners in Thailand with the focus on an unparalleled Customer Experience at the centre of everything we do. In today’s world, there are many choices available to new car buyers and owners, however there is always one thing that Volvo always adheres to: ‘an excellent customer experience’.
Differentiated from the conventional maintenance service offered by other brands, Volvo’s VPS provides a Personal Service Technician (PST) for each customer’s car to ensure faster and more personalised services for all clients. Technicians in our Multi-Skilled Teams offer an all-in-one service with direct contact with the client to keep them updated on the progress of their maintenance, resulting in a higher standard of service and customer satisfaction.
Khun Thanomsak Santanaprasit, Director of Customer Service, Volvo Car (Thailand) Limited, said, “The strategy behind the introduction of our Volvo Personal Service (VPS) heralds a significant change at Volvo Thailand as it ensures all Volvo’s dealers and showrooms can be more competitive. Moreover, it makes all our clients a priority, ensuring they will always receive the best-in-class after-sale services from the brand they trust and always meet their expectations.”
Volvo Personal Service (VPS) is an innovative concept and a true reflection of Volvo’s commitment to an uncompromised Customer Experience, which is at the core of everything Volvo stands for. The VPS will offer customers the following benefits:
- 1. Your own personal technician who’ll take care of everything to do with the car—from booking appointments via phone or e-mail, to carrying out the service.
- 2. Make the best use of your time While you’re waiting for you car, you’re welcome to use our Living Room. A comfortable lounge with free Wi-Fi, refreshments, and magazines—everything you need to help make the best use of your time. And before you know it, your car will be serviced, washed, and ready to get back out on the road.
- 3. The VPS offers a new approach that’s faster and more efficient. Our 2 expert technicians work in teams with no disturbance, so they can provide a faster and better maintenance service experience for customers.
- 4. VPS’s operations are centred around efficient teamwork, where technical teams can utilize their experience to ensure continuous improvement.
Khun Thanomsak continued, “Besides providing better service and more satisfaction, Volvo Personal Service technicians can help strengthen the relationship between Volvo and customers, save time, and deliver first-rate work on time, every time. That is made possible due to the technicians talking directly to their clients and knowing exactly what they need. Consequently, the best standards of customer satisfaction can be achieved, leading to sales growth of new Volvo’s cars. Volvo Cars Thailand has always demonstrated our commitment to offering the “Volvo Retail Experience” to all of our Thai customers across the Kingdom. Volvo currently has two VPS-Certified Service Centers: Scandinavian Auto Co.,Ltd. (Bang Na) and Merck Auto Co.,Ltd. (Rama 3). Today, we are proud to announce two more VPS-Certified centers: GT Auto Co., Ltd. (Wireless Road) operated by Mr. Winn Santipongchai, and Scandinavian Auto Co., Ltd. (Ramintra) operated by Mr. Seri Sae-koo. These two centers are committed to providing the best-in-class services that go beyond the client’s expectations, redefining a new standard of maintenance service in the country. And we are confident that every customer will be impressed with this premium level of service from Volvo.”
experience that comes from a perfect blend of superior safety features, innovative technologies, and a Scandinavian design aesthetic, and sustainability. To make people live easier, Volvo will introduce its Volvo Personal Service (VPS) in all Volvo showrooms and service centres nationwide.
For further information, please kindly contact
Vivaldi Integrated Public Relations,
Tel: +66 (0) 2 612 2253 Ext.105, Fax: +66 (0) 2612 2254; Website: www.vivaldipr.com
Ms. Natika Sahawathanapong (Yui)
Sansiri Sirichotinun (Noke)
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