Call a recovery service for recovery assistance.
The towing eye may be used to pull the car up onto a recovery vehicle with a flatbed platform. The car's position and ground clearance determine whether it is possible. If the slope of the recovery vehicle's ramp is too steep, or if the ground clearance under the car is inadequate, then the car may be damaged if you try to pull it up using the towing eye. Raise the car using the recovery vehicle's lifting device if necessary.
No one/nothing is allowed to remain behind the recovery vehicle while the car pulled up onto the flatbed platform.
The towing eye is only designed for towing on roads - not for pulling the car unstuck or out of a ditch. Call a recovery service for recovery assistance.
Note that the car must always be transported with the wheels rolling forward.