Article version 2021.186.0

Privacy Notice – Volvo ID

Effective from:

Published at:

This document describes how Volvo Cars (as defined below) processes your personal data when you create and use your Volvo ID to get access to services within the Volvo Cars digital ecosystem (hereinafter “Volvo ID”).

You can find below:

1. Who we are

The entity responsible for the processing of personal data in relation to the creation and use of your Volvo ID is Volvo Car Corporation, having its registered office at Assar Gabrielssons Väg, SE-405 31, Gothenburg, Sweden, company registration number 556074-3089, hereinafter referred to as “Volvo Cars”, “we”, or “us”. Volvo Cars is the data controller in accordance with the provisions of GDPR and KVKK.

2. What personal data we collect and why

The creation and use of your Volvo ID, to get access to services withing the Volvo Cars digital ecosystem, involves the processing of the following categories of personal data:

We collect from you your identifiers (such as first and last name, phone number, preferred language, country, E-mail address and password) to create an account with us, provide you with access to the Volvo Cars Services that require a Volvo ID and to communicate with you regarding your Volvo ID. The legal basis of this data processing is performance of the contract you have enter into with Volvo Cars ((Art. 6.1.b GDPR) and (KVVK Art. 4, Art.5.)).

To provide an overview of your Volvo ID and its connected services on the Volvo ID Portal, we process your Volvo ID, vehicle information (VIN, car details) and services connected to your Volvo ID. The legal basis for this processing is the legitimate interest (Art. 6.1.f GDPR and KVVK Art. 4, Art.5. ) to outline all cars and services that are associated with your Volvo ID.

We also process your personal data for troubleshooting purposes, in connection with the creation or use of your Volvo ID, to improve the reliability of our product. We then use part of your Volvo ID (user name and user ID). The legal basis for this is our legitimate interest ((Art. 6.1.f) GDPR) to secure a stable and relyable product to you.

3. How long we keep your data

We will keep your personal data in accordance with GDPR and KVKK as long as you have a registered Volvo ID. If you delete your Volvo ID (which you can do through the Volvo ID Portal) the Volvo ID together with associated data will be deleted thirty (30) days after your deletion request.

4. Who we share your personal data with

Our categories of processors supporting in delivering the Volvo ID are:

  • account creation and authentication service provider;
  • data hosting;
  • distribution of emails and sms; and
  • troubleshooting service provider.

They are limited by contract in their ability to use your personal data for any purpose other than to provide services for us in compliance with each data processing agreement in place. We have taken precautions that such transfers are limited to the minimum necessary, and only involve data that cannot directly identify you and thus poses a very low risk in case of unauthorised disclosure.

5. Your rights in relation to the data processing we perform

5.1. Your rights under GDPR

As a data subject you have specific legal rights granted by the General Data Protection Regulation (GDPR) relating to the personal data we process about you. These are briefly explained below, and you can exercise them by filling out the dedicated form indicated below.

  1. Right to withdraw consent: Where you have given consent for the processing of your personal data, you may withdraw your consent at any moment with effect for the future.
  2. Right to access your personal data: You may ask from us information regarding personal data that we hold about you. We will provide you with a copy of your personal data upon request. If you request further copies of your personal data, then we can charge you with a reasonable fee that we base on the administrative costs.
  3. Right to rectification: You may obtain from us rectification of incorrect or incomplete personal data concerning you. We make reasonable efforts to keep personal data in our possession or control which are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us.
  4. Right to restriction: You may obtain from us restriction of processing of your personal data, if:
    1. you contest the accuracy of your personal data, for the period we need to verify the accuracy,
    2. the processing is unlawful and you request the restriction of processing rather than erasure of your personal data,
    3. we do no longer need your personal data for the processing purpose but you require them for the establishment, exercise or defense of legal claims, or
    4. you object to the processing while we verify whether our legitimate grounds override yours.
  5. Right to portability: You have the right to receive your personal data that you have provided to us, and, where technically feasible, request that we transmit your personal data (that you have provided to us) to another organization, if:
    1. we process your personal data by automated means;
    2. we base the processing of your personal data on your consent, or our processing of your personal data are necessary for the execution or performance of a contract to which you are a party;
    3. your personal data are provided to us by you; and
    4. your right to portability does not adversely affect the rights and the freedoms of other persons.
    You have the right to receive your personal data in a structured, commonly used and machine-readable format. Your right to receive your personal data must not adversely affect the rights and the freedoms of other persons. Your right to have your personal data transmitted from us to another organization is a right you have if such transmission is technically feasible.
  6. Right to erasure: You have the right to request that we delete the personal data we process about you. We must comply with this request if we process your personal data, unless processing is necessary:
    1. for exercising the right of freedom of expression and information;
    2. for compliance with a legal obligation which requires processing by Union or Member State law to which we are subject;
    3. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes; or
    4. for the establishment, exercise or defense of legal claims.
  7. Right to object: You may object – at any time – to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interests or those of a third party. In this event we shall no longer process your personal data, unless we can demonstrate compelling legitimate grounds and an overriding interest for the processing or for the establishment, exercise or defense of legal claims. If you object to the processing, please specify whether you also wish the erasure of your personal data, otherwise we will only restrict it. You also have the right to object at any time, regardless of any reason, to the processing of your personal data for direct marketing (which includes profiling to the extent that it is related to such direct marketing), if such processing was based on our legitimate interest. If the marketing was based on your consent, you can withdraw consent (see above).
  8. Right to lodge a complaint: You can lodge a complaint to your local data protection supervisory authority or with any other data protection authority in the EU. However, we will appreciate if you first contact us to try and solve your problem – you can find our contact details below.

You can exercise your rights in relation to us by filling out this form, which will help us to deal with your request properly. The online form contains the information that we need to verify your identity and review your request. For requests submitted by telephone or email, you will need to provide us with sufficient information that allows us to reasonably verify that you are the person whose personal data we collected and describe your request in sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information.

5.2. Your rights under KVKK

We would like to remind you that you have rights to apply our company and request the following as per Article 11 of the Law on the Protection of Personal Data No. 6698 (KVKK):

  • To learn whether your personal data are processed or not,
  • To have information on such processing if you personal data are processed,
  • To learn the purpose of your data processing and whether such data are used for intended purposes,
  • To know the third parties to whom your personal data are transferred within the country or abroad,
  • Rectification of the data which has not been completely or accurately processed, if any, and notification of third parties to whom such personal data have been transferred to within that scope,
  • In the event that the reasons requiring processing dissappear, erasure or destruction of your personal data and notification of third parties about such transactions to whom your personal data have been transferred, despite beign processed under the provisions of Law No. 6698 and other legislations,
  • To object to the processing, exclusively by automatic means, of your personal data, which leads to an unfavourable consequence for you,
  • To request compensation for the damage arising from the unlawful processing of your personal data.

Pursuant to Article 13 of the KVKK, you can send your request to use your rights stated above to our e-mail address with secure electronic signature or you can send your identity documents to "Fatih Sultan Mehmet Mahallesi Poligon Caddesi Buyaka 2 Sit. 2. Kule No: 8 B / 14 K: 4 34771 Tepeüstü Ümraniye-İstanbul with a signed petition by hand or you can forward it through a notary.

6. Contact information

In order to exercise your rights, please see section 5 above. If you have any other questions regarding the subject matter of personal data protection, you can contact us at the following contact details:

Volvo Car Corporation

Post address: Assar Gabrielssons väg, SE-405 31, Gothenburg, Sweden

E-mail address:

7. Changes to our Privacy Notice

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this privacy notice at any time. Whenever we make substantial changes to this notice, and in particular when this notice underlies your consent, we will inform you of the changes. This privacy notice is current as of the date which appears at the top of the document.