Technology at your fingertips
This kind of seamless interaction with technology is the key to making it useful, says Andreas. And his job at Volvo Cars is to make the interfaces in its vehicles as intuitive as your phone. The new XC40, for example, has the computing power to do things the average laptop wouldn’t have been capable of a few years ago. Yet a simple swipe, touch or voice command is often all you need to get something done.
The starting point, as always with Volvo Cars, is people. “We watch, listen and learn from people,” Andreas says. “For the XC40 we hosted customer clinics in Sweden, China, Germany and the US, testing new functionality and hardware with different kinds of people. We look at everything from the size and colour of the fonts to the feedback you get when you press a button,” he says. “We want to understand how easy it is to perform a task from start to finish, and how intuitive it is.”
Testing is a big part of Andreas’ job. “It’s about making sure things work the way we expect them to,” he says. “It means refining the software and thinking of every possible scenario, so that the customer gets the same effortless experience, every time. There should be no real learning curve – you do something once, maybe twice, and after that it’s second nature.”
If the design and functionality of the centre screen has obvious parallels with the way a mobile phone works then that’s no coincidence. “Our mobile devices – whether it’s a phone, tablet or wearable – have become so important to us,” Andreas says. “It’s easy to understand why when they’re so powerful, yet so easy to use. There’s a lot to learn from how people interact with them.”
Inspiration for Andreas and his team comes from what is happening in the wider world – and staying ahead of the latest developments is crucial. “Events such as the Consumer Electronics Show [held in Las Vegas every January] are useful,” says Andreas. “And we look at the latest trends across technology to see if there’s anything out there now, or on the horizon, that might help us find solutions.”
The voice control function in the XC40 is another example of this synergy. It allows you operate climate control, navigation, media and telephone features just by speaking. And because it recognises natural speech there’s no need to memorise a list of set prompts. It makes the XC40 a virtual assistant that can help make things easier, in the same way that you can talk to your phone to search the internet, open an app, dictate a message or make a reservation for dinner. Or, as in Andreas Ropel’s house, switch the lights off when you go to bed.
Huomisen autoilua jo tänään
Jakamistalous muokkaa myös autoilua. Tähän murrokseen Volvo vastaa M-konseptillaan.
Asiakaspalvelusta imua työhön
Turun Keskusautohallissa Omamekaanikkona työskentelevän Turkka Perkiön mielestä asiakaspalvelu monipuolistaa mukavasti työnkuvaa. Henkilökohtaiset asiakaskontaktit parantavat myös työn laatua.
Itseajavat autot voivat olla ratkaisu liikkumisen aiheuttamiin haasteisiin.