Change of ownership with Volvo On Call*
In the event of a change of ownership, there are some steps that need to be taken to unlink the previous owner and give the new owner access to Volvo On Call.
Selling a car equipped with Volvo On Call
The previous owner should take the following steps:
Deactivate the connection between the car and the Volvo Cars app.
Reset the settings in the centre display – select factory reset.
Buying a car equipped with Volvo On Call
The new owner needs to take the following steps:
Contact a Volvo dealer for assistance to transfer remaining time from the previous owner's Volvo On Call subscription. An extension will need to be purchased if the subscription has expired. The Volvo dealer automatically generates a PIN code via email or SMS. Keep the PIN code in a safe place.
Connect the Volvo Cars app to the car.
Change of owner when changing country
When a car is purchased and imported to a different country, the owner should take care to visit a dealer in the country in which the car is purchased. The dealer should then delete all customer data in their systems. In the country to which the car is imported, the owner should contact a dealer for help with starting the Volvo On Call service.